Poor pedicure experience

I had a pedicure at this beauty salon. I assume the lady who attended to me was the owner. She made a remark about shortening my treatment as I was late, which is fair. She however managed to pierce my skin in two places, which led to bleeding and subsequently scabs. It was painful at the time and still is. She was clearly upset that I was late so it has left me wondering whether it was on purpose. I am not sure how she would have made the same mistake twice. I will not be going back.