Shocking Service

If I could give zero stars, I would. Shocking. I contacted OMS in March 2024 for a move to Canada. They promise delivery in 12-16 weeks. Yes, a shared container, so no guarentees, but it took 19 months!! No apology or sympathy. No concern shown. When they came to pack my goods, one of the workers had to be sent home because I realised he was drunk. You'd think the guy in charge would have noticed. In September I was getting irate as my goods were still in SA, and in November Kevin Leske told me they were loaded on a boat in Durban and about to leave SA. But it wasn't true. Kevin **** to me. I kept asking Kevin to escalate and finally he did - to Frans Fouche, who never bothered to respond. Kevin also said I could email the info email as it goes to head office, but no one has ever answered me from that email. I kept pushing and my goods finally left SA in March 2025, a full year after they had been packed up. They only arrived in Canada in October and within a day or two I contacted Kevin again to say my carpet was damaged (probably from sitting poor conditions for so long) and my silver car collection was missing (probably the drunk worker or during storage when workers had gone into my luggage to retrieve some papers for me). I sent pictures. Kevin, as usual, took a long time to respond and then told me it was past the 7 days to put a claim in to the insurance, but he would look into it. I am still waiting. He promised to put a claim in on my behalf, but doesn't answer emails any longer. I repeatedly asked him to escalate and finally on January 14th he gave me Duncan Schulze (ExecuMove) email. Duncan said he'd get back to me in 2 days and I am still waiting. No contact. He does not answer my emails. I have emailed both OMS and ExecuMove's info lines and they don't respond. I have never had such shoddy service from people who clearly care nothing for their clients. Don't touch them