NO SERVICE FROM OXBOW - STAY AWAY

We have been an oxbow client for a few years already with out issues. However recently we have had numerous problems relating to our service agreement which is not being provided by Oxbow on our Xerox printer. When we log an issue with Oxbow, instead of the machine being covered by our service agreement, we are sent quotes to have parts replaced and when we raise the issue with Caitlin and Codey, we have been ignored for a number of weeks now.

The printer no long works, the toner is finished, the waste cartridge is full and the maintenance kit past end of life. We have notified Oxbow of all of these issues with not even a response.

I have also raised this issue with Sasfin which I have also received no response. Our account is fully paid to date with no issues caused from our end.

If you are looking for a reliable service provider for your office DO NOT use Oxbow. They make promises they are unable to follow through with and their service agreements are non existent.

We have had to resort to purchasing a new printer for our office as Oxbows printer is no longer functional with no service for fixing it.