3rd party claims-Oxford Claims and Legal Services are thiefs!

3rd Party rip off claims!! Send all the necessary documentation requested from Oxford Claims and Legal Services for the 3rd party claim on my vehicle. Was told to send 2 quotes and digital pictures of the damage to my vehicle. Waited 2 months for a reply. After making 2 calls a day for weeks, the assesor's reply to my claim was a payment of R10k less than the cheaper quote sent in. His comments: "Looks like old damage" ??? i then requested that i drive my vehicle to his office, as how do you make an assesment like that based on photographs 2 months after the accident?... Needless to say, a reply was sent to say the assesor rejected my comments... and i have to make peace with the amaount the assesor has approved! Pathetic service and totally unfair comment, and not interested in making an actual assesment on my vehicle. Is it even legal to make an assesment based on photographs?.. Be great to challenge this in court!