Oxford Not-so-fresh Market

I am writing to share my experience of the third time that I have been in the unlucky position to get a substandard product from the Oxford Waterfall store.

On Wednesday 4 February I bought milk that already started going off yesterday, 5 February. At first I thought I was imagining it, but this morning I could not even finish my tea, because of the foul taste. The best before date is the 7th of February. When I bought the milk, the store employee was busy unpacking it, so I am really surprised that it has gone off so quickly. From the store I went straight home and put the milk in the fridge.

My two previous bad experiences came in November 2025 with a sour milk tart and earlier in the year with a bunny chow from the hot food section that made me sick. After sending an e-mail in November 2025, I got a response which suspiciously sounded like it was AI-generated. When I sent an e-mail in December to ask for a follow-up, I was ignored.

What is going on at the Waterfall store? Are they putting out old stock and hoping nobody would notice?

Once again I am in the position where it is not worth my petrol money to drive back to the store for a replacement. I am just hoping for a more genuine response this time and some sort of solution.