SC
Schalk C
Active since Nov 2016
24
Reviews
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Reviews
24 reviews2 months ago
Oxford Not-so-fresh Market
I am writing to share my experience of the third time that I have been in the unlucky position to get a substandard product from the Oxford Waterfall store. On Wednesday 4 February I bought milk that already started going off yesterday, 5 February. At first I thought I was imagining it, but this morning I could not even finish my tea, because of the foul taste. The best before date is the 7th of February. When I bought the milk, the store employee was busy unpacking it, so I am really surprised that it has gone off so quickly. From the store I went straight home and put the milk in the fridge. My two previous bad experiences came in November 2025 with a sour milk tart and earlier in the year with a bunny chow from the hot food section that made me sick. After sending an e-mail in November 2025, I got a response which suspiciously sounded like it was AI-generated. When I sent an e-mail in December to ask for a follow-up, I was ignored. What is going on at the Waterfall store? Are they putting out old stock and hoping nobody would notice? Once again I am in the position where it is not worth my petrol money to drive back to the store for a replacement. I am just hoping for a more genuine response this time and some sort of solution.
0 replies
12 months ago
CAPITEC BANK LEAVES CUSTOMER STRANDED
On 5 October 2024 I bought a 2014 Ford Ecosport 1.0 from the Springfield branch of WeBuyCars in Durban with a Capitec Purpose Loan number 231 378 2367. I was enjoying the vehicle very much, until we started going towards the end of March 2025. The car lost power, developed a shudder and could barely drive. I took it to my usual RMI approved mechanic, who diagnosed a faulty cylinder. He referred me to a specialist mechanic who quoted me a minimum of R40k to repair. I did some research and read up about the Consumer Protection Act. As I have not had the vehicle for 6 months, I approached the Springfield branch for assistance. I was advised to log a concern with their customer care. I was assigned a case manager. The decision was made quite soon that the deal will be cancelled and I will be refunded, minus an amount for usage. Afterwards I found out that it is *******, according to the CPA, for a business to deduct money on a product delivered and then returned. When they asked me to return the vehicle, I did so on 27 March 2025. Every time I phoned to enquire about progress in my case, I was given a different excuse each time. However, it seems like the WeBuyCars finance department are the main culprits here. They kept dragging their feet and if my case manager approached them, they had different requirements each time, instead of being clear and upfront from the start. Not even speaking to customer care management could solve the problem. WeBuyCars claim to be waiting for Capitec to approve the cancellation, but this is not forthcoming.
59 replies
12 months ago
WEBUYCARS LEAVES CUSTOMER STRANDED
On 5 October 2024 I bought a 2014 Ford Ecosport 1.0 from the Springfield branch of WeBuyCars in Durban. I was enjoying the vehicle very much, until we started going towards the end of March 2025. The car lost power, developed a shudder and could barely drive. I took it to my usual RMI approved mechanic, who diagnosed a faulty cylinder. He referred me to a specialist mechanic who quoted me a minimum of R40k to repair. I did some research and read up about the Consumer Protection Act. As I have not had the vehicle for 6 months, I approached the Springfield branch for assistance. There is a manager there by the name of Prinola who rudely told me that I cannot return the vehicle if I did not buy a warranty. I reminded her about the CPA, which WeBuyCars also has on their website as policy. She still did not want to listen to me. I was advised to log a concern with their customer care. I was assigned a case manager quite quickly and thereafter my trouble started, despite the decision being made quite soon that the deal will be cancelled and I will be refunded, minus an amount for usage. Afterwards I found out that it is *******, according to the CPA, for a business to deduct money on a product delivered and then returned. I will take that matter up when my refund is finalised. When they asked me to return the vehicle, I did so on 27 March 2025. Every time I phoned to enquire about progress in my case, I was given a different excuse each time. However, it seems like the WeBuyCars finance department are the main culprits here. They kept dragging their feet and if my case manager approached them, they had different requirements each time, instead of being clear and upfront from the start. Not even speaking to customer care management could solve the problem. I was even told that customer care does not have a direct line to finance, they can only e-mail them. How do different departments in a company operate if they can't even phone each other? Out of the blue, finance turned around last week & said the refund will not be paid to me, but back into my Capitec loan. Now finance and a gentleman by the name of Jeandré at WeBuyCars, claim to be waiting for Capitec to approve the cancellation, but this is not forthcoming. A few days ago I was made aware that on 21 April 2025 the WeBuyCars CEO appeared on a televised motoring programme called "Lat Wiel", where he boasted about the excellent customer service they provide and that complaints are resolved within 10 days. Well guess what, this coming Sunday 27 April, it will be ONE MONTH since I returned the faulty vehicle. WeBuyCars has given me anything BUT excellent customer service. For the CEO to state that on national television is a slap in the face to myself and the hundreds of other customers in my position. Thanks to WeBuyCars I have had to use public transport since the 27th of March, which has let me down on numerous times. E-hailing sometimes cancelled minutes before I got picked up, which then led to me being late for work on numerous occasions. Taxis and trains are also a struggle to use. I cannot understand that their staff are not embarrassed enough by how I was treated, to want to resolve this. I hope senior management is embarrassed enough to help me. Or so I thought. An e-mail with all the abovementioned details was sent to the CFO (Chief Financial Officer) of the company on 22 April 2025 and without surprise, no reply. This morning, 25 April 2025, I spent 33 minutes and 13 seconds on a call with WeBuyCars. Nobody in "Customer Care" management was available to take my call, too busy with meetings to care. I was then put through to an agent again, which said that the request to Capitec to cancel the deal was made last week and they have not had any feedback yet. However, nobody from WeBuyCars stays in touch with me about this. I have to waste hundreds of rands in airtime to phone them and then spend between 15 to 30 minutes on a call, just to be given the same excuses without results. WeBuyCars is so pathetic, they should not even be allowed to operate, I hope some of their staff get to read this. DO NOT WORK FOR OR BUY A CAR FROM WEBUYCARS!
59 replies
13 months ago
Shosholoza Meyl's inhumane treatment of passengers
I would like to give you my opinion on Shosholoza Meyl, which I took on 30 March 2025 from Durban, arriving 31 March. I am sorry if it offends you, but I need to give my honest opinion. I am extremely disappointed. Food and water are basic human necessities that Shosholoza Meyl should have provided. I took my own food and drinks, but the food ran out and one cannot exactly shower out of a single 1.5 litre bottle of water, which is what they provided. Even at Ladysmith a Transnet manager offered them water for their tanks, but they refused. The only thing they had on board to eat, was bacon & egg toasted sandwiches. Did the passengers seriously have to eat that for 24 hours? When we were kicked off the train without ceremony, at Union Station just before Germiston, the Prasa combi drove around Germiston in circles for an hour, sometimes through taxi ranks. I do not know why the driver did that. It only stopped once to drop passengers. Thank goodness my children did not have to experience what I did. Despite being an avid train ***** for years, I will not easily take Shosholoza Meyl again, if ever. They simply lack the ability to provide a service. I tried an experiment by taking the Shosholoza Meyl and the results are loud and clear.
0 replies
16 months ago
Pick 'n Pay & Lieben Logistics truck contributes to dangerous driving
The way the trucks of Pick 'n Pay & Lieben Logistics drive in The Eastern Cape is disgusting! At 16:22 on 27/12, between East London & Port Alfred, one of them cut in front of me while overtaking another truck, when there was barely enough space. He just missed me. Unfortunately the registration didn't show clearly on my dashcam, but the trailer number is 9438. I went to both the Pick 'n Pay & Lieben Logistics Facebook pages & uploaded the footage. Unfortunately it doesn't allow me to upload it here.
0 replies
46 months ago
GEMS lets down members ... AGAIN
I have been trying since December 2021 to get an orthopedic shoe for my son authorised. Whenever I send in the quote and motivation, it gets sent to the Appliances Department and the process ends, with no feedback. My most recent attempt was on the 28th of June. If one calls, you get told that the Appliances Department is still dealing with it. However, I've still had no feedback. Now my son has to suffer due to GEMS being incapable to resolve my application!
402 replies
46 months ago
Useless DStv streaming!
The DStv streaming app is absolutely pathetic! The error message that says "streaming limit reached" comes up more often than not, when NOBODY is streaming. Today I even had an ad that played before the error message displayed. Once again NOBODY was streaming!
134 replies
49 months ago
GEMS Provides Useless Service ... AGAIN!
I am only rating GEMS as one star, because zero stars are not available. On the 10th of December 2021, a Prescribed Minimum Benefit application was made to GEMS, for a prosthetic shoe for my son. GEMS acknowledged receipt with a reference number. By the 8th of March 2022, no communication was forthcoming from GEMS, so I phoned them. I was promised that my case would be escalated to management. Today it is the 5th of April 2022, still with no update on the case. I phoned GEMS, where I was told that the case managers are backlogged with PMB applications. It is unacceptable that as paying members, we have to wait so many months for service to be rendered and then have unsympathetic and unfriendly consultants tell us on the phone that the "only thing" they can do, is escalate the matter again. If management could not have sorted themselves out from December to April, what's the point of escalating a matter if it will simply be ignored again? In the meanwhile, a young child has to suffer as a result of the incompetence of GEMS. Shame on you GEMS! Show some responsibility and sort out this matter!
222 replies
65 months ago
DStv Daylight Robbery
I am only giving one star, because there is no option to give ZERO! Just when you thought Multichoice could not be more customer unfriendly, they strike again. If going on holiday, you cannot disconnect your services for the dates you choose. You may only disconnect between your two payment dates, from month to month. One would think that at the rate people are cancelling DStv, they would be more customer orientated. They could not care less! In previous years it was not like this and one could choose your dates, which shows it is possible to do. It was a long process finding the above out. Their app shows the month to month dates you can disconnect, but without an explanation. The website did not even load properly and when trying to call, you spend about five minutes before realising that you are not going to speak to a live person. WhatsApp? Surprise, surprise, it is a bot service that does not even have the option for disconnecting services. As a last resort I tried Facebook and then Messenger. A standard, copy and paste "apology" was given, where it was said poor customer service is not in line with their company ethics! What ethics? They are non existent! Keep robbing people, Multichoice. You are going to find yourself with a customer base decreasing daily. Shame on you!
56 replies
71 months ago
GEMS shuns COVID19 responsibilities
On 20 May 2020 I had a COVID19 test done. I did not have any symptoms, but did this test as I work in a high-risk environment and was due to return to work soon. GEMS Medical Aid also announced in the media that they would honour claims for this test. The only documentation that I was given, was a receipt for the amount that I paid. At no stage did GEMS publish requirements for members to understand what needed to be submitted. After submitting my claim, I was told it was rejected due to not having a specified account. Speaking to the pharmacy where the test was done, I was told that they do not provide specified accounts for this test and that I should approach the lab that they used, as there would be more details on my result sheet. This I did and after a few days I re-submitted my proof of payment and result sheet on 2 June. Next I got told that my result sheet did not suffice, as it did not contain ICD10 and procedure codes. Once again I approached the lab where the test was done and only then was I supplied with a fully specified statement. This was re-submitted on the 7th of June. Then all went quiet. I phoned the GEMS call centre on the 17th of June to enquire about the status of my claim. I was told that the system could not be accessed and that I will be e-mailed with an update, as the centre is too busy to call back. Needless to say, I never heard from them. On 22 June I phoned the GEMS call centre again to ask what the delay with my claim was. I was told that the attachment containing my specified statement could not be opened. Nobody notified me about this, so that I could correct the matter. I then printed a hard copy of my statement and scanned it as one document together with my proof of payment, before re-submitting. I got a sms later to confirm that the claim was received. Still not trusting the claims department of GEMS, I logged on to my online profile this morning, 25 June. Lo and behold, next to my latest claim it said "rejected". When I clicked on the information icon, it stated that I did not have a referral. Now I have to waste time and money AGAIN to follow this up. I am absolutely FED UP with GEMS finding an excuse every single time not to pay me. I submitted whatever documents I had every time, yet nothing was good enough. One would think that during this serious worldwide pandemic, GEMS would be more caring and willing to pay claims, NOT look for excuses not to pay! They also make sure the claim is rejected just before the payment dates, so that I have to wait another two weeks for my claim to possibly be paid out! As far as my last claim is concerned, where I was rejected due to not having a referral, GEMS seriously contradicts themselves with this reasoning. We have been repeatedly told in the media and by GEMS that if you have COVID19 symptoms, you do NOT go to a doctor, but get tested and self-isolate. Now they want me to have a referral? What sort of thinking is that? It is absolutely shocking that a medical aid as big as GEMS is so careless and turns their back on their members. This while they are an arm of government, the same government who claims to be working so hard to fight the pandemic?! I am DISGUSTED by GEMS!
315 replies
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1 Star
24 (100%)