Extremely Disappointing Service, No Response, No Accountability

Extremely disappointed with the service I have received from Oxford University Press.

I have been trying for weeks to obtain a refund that is rightfully due to me. I was initially sent from pillar to post with no clear guidance. Eventually, I was asked to provide my banking details, which I did promptly. Since then, complete silence.

No acknowledgment. No confirmation. No update. Nothing.

This matter affects my child’s academics, which makes the lack of urgency even more concerning. The level of disregard and poor communication is unacceptable for an established academic publisher that parents are expected to trust.

At this point, it feels like customers are only attended to when public complaints are made. I am now escalating this matter publicly in the hope that someone competent will take ownership and resolve it.