DC
Dimakatso C
Active since Jun 2018
2
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2 reviews2 months ago
Extremely Disappointing Service, No Response, No Accountability
Extremely disappointed with the service I have received from Oxford University Press. I have been trying for weeks to obtain a refund that is rightfully due to me. I was initially sent from pillar to post with no clear guidance. Eventually, I was asked to provide my banking details, which I did promptly. Since then, complete silence. No acknowledgment. No confirmation. No update. Nothing. This matter affects my child’s academics, which makes the lack of urgency even more concerning. The level of disregard and poor communication is unacceptable for an established academic publisher that parents are expected to trust. At this point, it feels like customers are only attended to when public complaints are made. I am now escalating this matter publicly in the hope that someone competent will take ownership and resolve it.
0 replies
96 months ago
Poor product knowledge
Fnb staff member sent me back home after I stood at the branch the entire day insisting I have the wrong information with me whereas I had the right ones, poor product knowledge. She couldn't assist me open a business account on CoR39 insisting I bring 14.3, stood the entire day at the branch with a small baby only to be told my docs are incomplete, and they weren't. I doubt she is fais compliant.
53 replies
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