PATHETIC SERVICE!!!!

Absolutely disgusting service from this company. My husband was discharged from hospital due to covid complications and needed oxygen. Was told we needed to pay a R540 fee that the medical aid does not cover. We paid without having an issue. Two days later we still haven't received our oxygen with no feedback or communication from Oxygen and General just dead silence from their side. Trying to call them is a nightmare as the landline never gets answered and the receptionist is rude, puts you on hold while you are still talking. Decided to take a drive all the way from Centurion to find out what the issue is just to get told by Desmond that you cannot just rock up there, with a don't call us we will call you attitude. My husband still tried to explain that he needs his oxygen and Desmond promptly decided to just turn his back on him and decided to rather speak to someone else whilst my husband is still talking. Having received no service we decided to cancel the oxygen and requested a refund. Caroline keeps on making promises and we are yet to receive our refund. 8 Days later we get a call from Desmond....your oxygen is ready... really we canceled the oxygen. Please just give our money back. You should rather close your doors, your service is pathetic and you clearly don't care two hoots about your customers.