AB
Amanda B
Active since Jan 2019
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
JUST FIX MY DEBIT ORDER
How do I pay my account when they don't want to assist.? I have spoken to so many people to get them to load the debit order on my new account and was told that it was done and I should not worry, however it was not done and my debit order went off the incorrect acc. I paid that amount via EFT as I insisted that I will not hang up the phone unless someone gives me details to pay the money to. I sent proof of payment and asked for an acknowledgement and absolutely no response from no one. I don't know if my payment was allocated to my account and still the debit order is not fixed after I was told it will be fixed in 48 hours. I am not asking for miracles just fix the debit order and allocate my payment that I did via EFT.
106 replies
16 months ago
WORST EVER, WILL NOT RECOMMEND EVER!!!!
<div>Wish I could give zero stars. This ISP is misrepresenting what they are selling. I applied for internet from Screamer and clearly stated that it is a month to month contract on my application form. However now that I cancelled as I am moving and cannot use their services at the new address as they already have their own service provider in the complex, I got slapped with a early termination of contract bill. And then I got told that apparently I don't understand how a month to month contract works. Never ever have I been charged from a ISP when I cancelled a month to month as you normally would return the equipment and there is no charge unless the equipment was damaged. Not screamer no, apparently you still have to pay for the equipment but you don't get to keep it. I am sorry people do month to month for a reason because they don't want to be signed in to lengthy contracts, but with Screamer it seems that it does not matter what you sign up for, they still treat it as a contract. Why give the consumer the option to choose month to month if you do not implement it. DO NOT EVER SIGN UP WITH THEM THEY WILL CATCH YOU WITH A SO CALLED EQUIPMENT CHARGE WHEN YOU CANCEL. Just because you have the clauses in your contract, does not make what you are doing to consumers right.</div>
0 replies
19 months ago
Effortless claims process and best off all everything is done via the app
Effortless claims process and best off all everything is done via the app. No spending a lot of time on the phone. Mbali from the claims department was super helpful and answered all my questions in a timely manner. I would recommend Naked 100percent.
53 replies
25 months ago
ABSOLUTELY ********* BEHAVIOUR
I am inundated with calls from these people regarding an account that is under debt review. I have sent them the documentation for the debt counsellors on more than one occasion and still they keep on calling me. I have blocked one number after another, just to be contacted by a different number. I cannot seem to get it into their heads that they need to liaise with the debt counsellors regarding this account, but they keep on harassing me. I am at the point where I am going to report them to the NCR, because surely this in not ethical behaviour. And to make matters worse, they now send me messages to contact them regarding my TV License, really how desperate are you, my TV License is not even in arrears.
124 replies
30 months ago
HUGE THANK YOU!!!
I just want to give a huge thank you to Memory, after being sent from pillar to post and not receiving any help with my request, Memory came in to save the day. I really felt like pulling my hair out, but Memory went the extra mile to assist me.
131 replies
33 months ago
Terrible Service Renault Northcliff
On our last service on our Renault Duster our cambelt was supposed to have been changed and Renault Northcliff neglected to do the cambelt change. Long story short the cambelt broke and there was damage to our cars engine. Renault took the vehicle to fix it at their expense however only gave us a 6 month guarantee on the repairs. Eight month in our car broke again with issues ranging from the crank having issues and the turbo that needed replacing. R25000 later that we forked out from our pockets our car is still not running. If a proper repair job was done on our vehicle due to negligence on their side our car would still be running. However it seems that they did a patch job with the repairs. We also requited a diagnostic report when our car was returned however Renault Northcliff refused to give us one.
0 replies
35 months ago
Shocking Service and Treatment.
Never in my entire life had I ever had such bad treatment from a company like Level 7. I moved to a different address across the street from my old address and suddenly they cannot provide me with the service as according to them they cannot find line of sight after telephonically confirming that they have service literally across the road. Long story short, they decided seeing as they can no longer provide the service they cancelled my contract and billed me R3500 for the cancellation. I refused to pay and they handed me over to a debt collection agency. I have lodged a complaint with the NCC regarding this matter. I have on more than one occasion requested that they send another team so that we can see where the problem is and what tree is in the way, but they flat out refused to even listen to me.
106 replies
43 months ago
UNABLE TO RESOLVE A SIMPLE QUERY!!!!!!
I made payment to the PDA for my debt review and upon downloading my statement from the Debt Rescue Portal, I noticed that the funds distribution from the PDA to my creditors was stopped. I called Debt Rescue and the PDA and nobody can tell me why this has happened. I managed to speak to Lucy as well as Shasha and both of them promised to call me back with an answer as to why this has happened. Lucy just sent an email to the PDA to release the funds, but still the funds have not been released to the creditors. I then decided to open up a ticket with my query just to find out this morning that my ticket has been closed by Shasha-Lee without being resolved. I the meantime I am getting threatening messages from my creditors that they are imposing penalties due to funds not being received. This is atrocious service to say the least, I am really disappointed that I chose this company to assist me with my debt review as they cannot even sort out a simple query of funds not being released by their PDA. If this is the case I will rather pay my creditors myself and not rely on the PDA as they now have the money that I paid for my creditors and they are not distributing it to the creditors.
133 replies
58 months ago
PATHETIC SERVICE!!!!
Absolutely disgusting service from this company. My husband was discharged from hospital due to covid complications and needed oxygen. Was told we needed to pay a R540 fee that the medical aid does not cover. We paid without having an issue. Two days later we still haven't received our oxygen with no feedback or communication from Oxygen and General just dead silence from their side. Trying to call them is a nightmare as the landline never gets answered and the receptionist is rude, puts you on hold while you are still talking. Decided to take a drive all the way from Centurion to find out what the issue is just to get told by Desmond that you cannot just rock up there, with a don't call us we will call you attitude. My husband still tried to explain that he needs his oxygen and Desmond promptly decided to just turn his back on him and decided to rather speak to someone else whilst my husband is still talking. Having received no service we decided to cancel the oxygen and requested a refund. Caroline keeps on making promises and we are yet to receive our refund. 8 Days later we get a call from Desmond....your oxygen is ready... really we canceled the oxygen. Please just give our money back. You should rather close your doors, your service is pathetic and you clearly don't care two hoots about your customers.
0 replies
88 months ago
Harassment Calls
I merely asked for a quotation for funeral cover from this company and now I am being harassed with calls every day. Please stop calling me.
61 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)