Delay after Delay with no communication.

These guys have had my car since January. I received an email from them informing me that my car has been booked for the 15th January 2024. On the 26th of January I ask them what is the status of my vehicle, they say they havent received authorisation on to work on the car. Fine I cc my insurance that gets sorted out they send everything to them and CC me in the mails. On the 5th of Feb i ask again , what is the status on my vehicle, I dont get a response on my emails. Later i get an whatsapp message saying "Good day sir, please note we have just recieved the updated authorisation for your vehicle, we are currently awaiting for parts to arrive,regards". I ask them how bevcause this was resolved 10 days ago , they proceed to say "we recieved the updated auth an hour ago".

Later in the week I ask them again about the status of my car, till today they still waiting for parts that are for some reason always going to arrive in two days from the day you ask.

Mind you this whole process started 22nd of December and I was told it would take a 10 working days.