Terrible Service @ Pace

I have had a very bad, bad experience with pace Fleet Services. I dropped off my car yesterday (30Jan2024) for service at 8am after booking it in. I was sent a quotation around 9am which I approved. I did not get any feedback until I called @13:00 the service advisor then advised that my car was not even sent to the workshop because they had too many cars. I was ****ed off because dropped the car on time, why they book too many cars at the same time for service? That not good enough. The service advisor then told me he will call early today (31Jan2024) to tell me what happening, it's now 11am no feedback at all, I have been trying to call all morning no answer. What *** service is this?