FM
Fikile M
Active since Apr 2012
38
Reviews
0
Industries
Reviews
38 reviews1 month ago
******* COURIER - CCDU COURIERS
The service by CDDU couriers is pathetic. They were supposed to have delivered my ABSA Card lastweek. The deliver come and left. When I called in they service told me that ther driver said "client didnt respond", which is bull**** beacuse I waited. The delivery is scheduled for today, so I called in to prevent last week's situation, the service lady says she tried to make contact with the driver but was unable to, what **** is this? Are they going to deliver my card or not? Or should I called ABSA and tell them that thier courier partner is ****? I am now very ****ed off at CCDU Couriers
53 replies
9 months ago
**** FNB PRIVATE BANKING SERVICE
I have a very serious issue. I need to place notice on my FNB Private Clients home loan account because I want to sell the property. I am told I can't because my Risk Evaluation satus was not updated when I existed debt review months ago. FRB debt review Centre told me my profile is cleared there is nothing they must do. I was then referred to Risk to elevate my risk satus. Risk say I must go to branch. What **** is this? FNB PRIVATE BANKER NOWHERE TO BE FOUND. I WANNA CLOSE THIS FNB PRIVATE BANKING, IT'S NONSENSE... I NEED THIS RISK PROFILE ELEVATION TO BE DONE URGENTLY, TIRED OF THIS ****TY SERVICE...
106 replies
16 months ago
FNB Debt Review unnecessary waiting times for simple processes
I have a paid-up account number 4000501072996 which was settled through your debt review department, I need a paid up letter so this process can be closed and finalized. You contact centre agents are telling me it takes 3 days to get a paid up letter. How can this be? The account is fully settled and payment has been allocated. 3 working days for a paid up letter is just ****. Other banks this is an automated process, as soon as an account is settled in full, paid-up letter are immediately auto generated. For a bank of your size I would expect nothing less, clearly I am wrong. I need this letter ASAP, I can't wait 3 working days, for what? Up your game please
56 replies
19 months ago
FNB ATM deposit mess
I have previously complained about this and I still have no positive feedback regarding this matter compalint ref number 3376596. I did an FNB ATM deposit of R2850.00 on 29.09.2024 into account 4000500353886. This account is currently sitting with the FNB debt review department and they are saying they cannot see this deposit. Details on deposit slip Trace ID: VODS5183NM Time: 11:57 ATM: 00446001 WESTGATE BRANCH. Can you please urgently confirm with the debt review centre that this ATM deposit was successful and is reflecting in this account? I am now very frustrated because I don't understand how they not picking up this deposit on their side? Their number is 0877301166, please
53 replies
22 months ago
**** Bonitas WhatsApp Service
I was chatting to a Bonitas service agent on what's app. My son needs to see an ENT specialist urgently. I just needed to know where to go and if the authorisation is approved. She telling me she cannot talk to a minor. The system correctly authenticated me, am enquiring about my son who is 4years old, dependent 03 on my plan. She says she cannot talk to a minor, that's bull**** my son is a baby and I need help so he can see a specialist, the system should have rejected me logging in as dependent 03 from the onset if you are really concerned about security. I was talking to Basetsana Malotle. Come people, I need help not the run around....lift up your game when it comes to servicing clients.
53 replies
27 months ago
Terrible Service @ Pace
I have had a very bad, bad experience with pace Fleet Services. I dropped off my car yesterday (30Jan2024) for service at 8am after booking it in. I was sent a quotation around 9am which I approved. I did not get any feedback until I called @13:00 the service advisor then advised that my car was not even sent to the workshop because they had too many cars. I was ****ed off because dropped the car on time, why they book too many cars at the same time for service? That not good enough. The service advisor then told me he will call early today (31Jan2024) to tell me what happening, it's now 11am no feedback at all, I have been trying to call all morning no answer. What *** service is this?
0 replies
28 months ago
Pathetic MobiCred Service
I have made a manual payment on the 18th of Dec of R823 and my normal debit order went off on the 21st of Dec. The payment made via EFT has still not been allocated to my mobicred account. I have emailed the proof payment, I have called in, I have sent through whatsapp messages, facebook inbox message. I have been told payment will reflect in 3 to 5 days, this has still not happened. Where is my payment? Why has it not been allocated to my account after so many days. I know the ref number on the payment might be an issue, but I sent through proof of payment, so surely by now it should have been allocated, from 18th Dec thats really pathetic. I am now very ****ed off, mobicred agents take hours to respond to whatsapp messages not sure why they have this service in the first place because they clearly dont respond timeously. I need my payment to be allocated urgently, I have sent through the proof, not sure why it should be this difficult especially if you have proof of payment.
645 replies
32 months ago
Pathetic Service Consultant at Randburg DSTV walk-in centre...
I went to the DSTV customer walk-in centre in Randburg on 25August2023, have issues with my secondary decoder error 143-0. The issue is with my explorer 1 decoder which is insured. I was allocated to be assisted by a lady in counter 35. First of all she made me sit there for close to 20mins because she said she needed to go to the toilet, why did she call me to her counter if she needed the toilet first? She needed to switch my explorer because she discovered that mine has a problem. She couldn't do the switch because she said there were issues with the system. She then said she will give me a call on Sat if not Tuesday if I was lucky. She has not called me and she said I must not come until she has called me. I feel that the service there is pathetic and horrible because the consultants all they do is chat to each other the whole day without actually assisting customers, I am ****ed off because I took a day off work to go sort out my decoders, I am still sitting with a decoder that doesn't work. And if I am paying insurance, why is my decoder going to be replaced with reconditioned one instead of a new one? I am a loyal paying DSTV customer and expect better service when I go to the Randburg customer walk-in centre. Can you please call your service consultants to order, they there to work and service customers not to play around and chit chat amongst themselves the whole they. I need to know when my decoder can fixed so I can watch the extra view that I pay for and why I wont be getting a new explorer decoder because I do pay insurance every month for it?
394 replies
35 months ago
CAN YOU PLEASE ANSWER YOUR PHONE!!!! 0116405000......
I have a rent by to buy vehicle from SA Motorlease, the car is due for service for months now. I have been trying to call the office for months now on 0116405000. They just never answer the phone, I have a maintenance plan with them and just want to get the car serviced. I have also sent mails from January. Luckily on Monday a lady by name of Jennifer answered and said the workshop will call me on Monday, its Thursday today and nobody has called me. This is s **** show, why cant they answer calls?
53 replies
40 months ago
Rediculous Service, with no response to clients!!
I have been unable to pay online (for Clicks pharmacy online purchase) using my MobiCred account. Each time I enter my mobicred account details, it comes back with "transaction was unsuccessful". I dont even get an OTP which I usually get when completing online payment for a purchase. I have been trying to make this online purchase for a week now. I tried to reach MobiCred customer service on call centre line, whats app, twitter and email, but I have not had any response. What kind of service is this? Can you please urgently assist me to complete my purchase?
528 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.894736842105263%)
1 Star
35 (92.10526315789474%)