PacketSky
4.2|25 reviews
DB
David B
1 reviews | Active since Member
10 Mar 2024, 09:01
Pathetic Service
absolutely useless ISP, there is not a month where the network does not drop consistantly, they "upgrade your speed" but down grade their service. when you complain about not getting the speeds the have supposedly upgraded you to the only solution they have is to cancel their service to you as it is "mutually beneficial" to them rahter then hiring competent network engineers to solve the issue.
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Replies (112)PacketSky's replyOfficial
12 Mar 2024, 12:00Good day Mr Bell
We acknowledge the concerns raised in your review and appreciate the opportunity to address them.
Firstly, we want to clarify that your statement, "there is not a month where the network does not drop consistently," is unfortunately incorrect. While we understand that you've experienced some outages during your years of service with us, these have primarily been due to Frogfoot network outages in your area, often caused by fibre breaks beyond their control. Such events are not uncommon across all fibre network operators, and Frogfoot make every effort to resolve these issues promptly.
Regarding the speed upgrade, evidence was provided to you through a speed test performed directly from your router, demonstrating that there was no issue with the upgraded speed. We take pride in our commitment to providing reliable and high-speed internet services.
After careful consideration, we made the decision to terminate our service to you after repeated instances of what we perceive as unreasonable treatment of our staff. We believe this decision was in the best interest of both parties.
We regret any dissatisfaction you may have experienced, and we wish you the best with your future service provider.
Regards
PacketSky
We acknowledge the concerns raised in your review and appreciate the opportunity to address them.
Firstly, we want to clarify that your statement, "there is not a month where the network does not drop consistently," is unfortunately incorrect. While we understand that you've experienced some outages during your years of service with us, these have primarily been due to Frogfoot network outages in your area, often caused by fibre breaks beyond their control. Such events are not uncommon across all fibre network operators, and Frogfoot make every effort to resolve these issues promptly.
Regarding the speed upgrade, evidence was provided to you through a speed test performed directly from your router, demonstrating that there was no issue with the upgraded speed. We take pride in our commitment to providing reliable and high-speed internet services.
After careful consideration, we made the decision to terminate our service to you after repeated instances of what we perceive as unreasonable treatment of our staff. We believe this decision was in the best interest of both parties.
We regret any dissatisfaction you may have experienced, and we wish you the best with your future service provider.
Regards
PacketSky
Best regards,
PacketSky's reply12 Mar 2024, 12:00
Official
Good day Mr Bell
We acknowledge the concerns raised in your review and appreciate the opportunity to address them.
Firstly, we want to clarify that your statement, "there is not a month where the network does not drop consistently," is unfortunately incorrect. While we understand that you've experienced some outages during your years of service with us, these have primarily been due to Frogfoot network outages in your area, often caused by fibre breaks beyond their control. Such events are not uncommon across all fibre network operators, and Frogfoot make every effort to resolve these issues promptly.
Regarding the speed upgrade, evidence was provided to you through a speed test performed directly from your router, demonstrating that there was no issue with the upgraded speed. We take pride in our commitment to providing reliable and high-speed internet services.
After careful consideration, we made the decision to terminate our service to you after repeated instances of what we perceive as unreasonable treatment of our staff. We believe this decision was in the best interest of both parties.
We regret any dissatisfaction you may have experienced, and we wish you the best with your future service provider.
Regards
PacketSky
We acknowledge the concerns raised in your review and appreciate the opportunity to address them.
Firstly, we want to clarify that your statement, "there is not a month where the network does not drop consistently," is unfortunately incorrect. While we understand that you've experienced some outages during your years of service with us, these have primarily been due to Frogfoot network outages in your area, often caused by fibre breaks beyond their control. Such events are not uncommon across all fibre network operators, and Frogfoot make every effort to resolve these issues promptly.
Regarding the speed upgrade, evidence was provided to you through a speed test performed directly from your router, demonstrating that there was no issue with the upgraded speed. We take pride in our commitment to providing reliable and high-speed internet services.
After careful consideration, we made the decision to terminate our service to you after repeated instances of what we perceive as unreasonable treatment of our staff. We believe this decision was in the best interest of both parties.
We regret any dissatisfaction you may have experienced, and we wish you the best with your future service provider.
Regards
PacketSky
Best regards,
DB
David B's updateReviewer Update
13 Mar 2024, 16:50its a shame your reliable and high speed internet service does not exisist i would not recommend your service tro any one.
DB
David B's update13 Mar 2024, 16:50
Reviewer Update
its a shame your reliable and high speed internet service does not exisist i would not recommend your service tro any one.