Very bad service

<p>I placed a order on the 6th november 2016 made payment the same day then on the 15th november 2016 i get a email saying the agents cant process my order and ill get a refund so i sent them my banking details the same day and its now the 19th november 2016 and still no money in my account. I want to know why is it taking so long i need my stuff asap they dont answer phone calls and dont respond to emails  </p>