Paladin insurance

The ****mers insurance people, their client bumbed my car but the client co operated nicely. They even paid access to have my car fixed 3 months down the line nothings has been done . They do not respond to my email. My car was meant to go for dekra so that i can pay the disc. I cant because the will not pass. Blocking me from paying the disc. All the paper work was submitted but the service is as poor as f*