Third party claim

Am so disappointed in this insurance company, their drunk driver trash my car to beyond repairs in July 2023. It's May 2024 now and am still struggling with transport to work. Their process is dragging and I'm always running late to work because I'm back at using a public transport. I'm still waiting for my payment ever since last year. I wouldn't recommend this insurance company to anyone else, the way I'm so disappointed in it...