Palladium Accounting
1.2|14 reviews
JP
John P
1 reviews | Active since Member
06 Mar 2024, 08:57
Palladium Accounting
This morning out of the blue - my Palladium Accounting package would not work - so I sent an email to Palladium - and this is what I got from them - and invoice and this message: Dear Valued Client, Kindly note that your account has been suspended sue to non-payment of your Mandatory support fee. A notice was sent out to all Palladium clients and business partners notifying them of this change. Please take note that only once the attached invoice is paid, the system will be reactivated. Should you require any further assistance, please feel free to contact me. Kind Regards, Yajna Singh Accounts
T: +27 (0)11 568 2900 E: yajna.singh@kerridgecs.com
W: www.palladium.co.za
A: Building 4, 34 Culross Road, Bryanston, Johannesburg
Without any communication via email or phone - they just send out an invoice and cut you off ??? Very good customer service - wow !!!!!
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Replies (112)JP
John P's updateReviewer Update
06 Mar 2024, 11:45Just had a telephonic conversation with Danielle Tissong - Revenue Account Manager - and she clearly said to me - if I don`t pay - I will not be activated - this sounds just like a cyber attack - don`t pay the ransom - we won`t release the hack ????
They claim emails were sent out - I did not receive them - and without a phone call - just cut you off.
I can`t even get in there to take my data and info off - to use in another software - it is totally blocked ???
Can`t work - can`t continue with invoicing etc ????
They claim emails were sent out - I did not receive them - and without a phone call - just cut you off.
I can`t even get in there to take my data and info off - to use in another software - it is totally blocked ???
Can`t work - can`t continue with invoicing etc ????
JP
John P's update06 Mar 2024, 11:45
Reviewer Update
Just had a telephonic conversation with Danielle Tissong - Revenue Account Manager - and she clearly said to me - if I don`t pay - I will not be activated - this sounds just like a cyber attack - don`t pay the ransom - we won`t release the hack ????
They claim emails were sent out - I did not receive them - and without a phone call - just cut you off.
I can`t even get in there to take my data and info off - to use in another software - it is totally blocked ???
Can`t work - can`t continue with invoicing etc ????
They claim emails were sent out - I did not receive them - and without a phone call - just cut you off.
I can`t even get in there to take my data and info off - to use in another software - it is totally blocked ???
Can`t work - can`t continue with invoicing etc ????
JP
John P's updateReviewer Update
06 Mar 2024, 13:15The problem has been resolved - thanks to Palladium
JP
John P's update06 Mar 2024, 13:15
Reviewer Update
The problem has been resolved - thanks to Palladium