PALM CONTINENTAL - DISSAPOINTING EXPERIENCE!

Palm Continental is the worst accommodation......I paid way in advance, I called several times to ensure all is in order but when arriving I waited since 8:00am right until 2:00pm in my car as the place was not ready.....Receptionist knew I was waiting but never bothered to refer me to the restaurant to wait, never even bothered that I was waiting. I requested to see management, but was told manager is in a meeting.......I went back to sit in the car and waited, eventually phoned reception from my car requesting to be put through to management. Receptionist sitting and having their own discussions, not bothered to answer the call, not realizing I am watching them from my car... I was eventually put through "several" times by the receptionist but to a phone that was going straight to voicemail each time. Receptionist just continued chatting to each other and even went for lunch...LUNCH!!!!......eventually management comes at 1:45pm, takes us to the restaurant to have a seat and leaves us there for 15 minutes not bothered and heads out in his car......I was escorted to my room @ 2:00pm which had absolutely no towels, the fridge was not on, the curtains had pins hanging on them as they were broken.........I requested for towels multiple times, but have not received a single towel, not even a hand towel......waiting for a lift to go to reception to take the matter up, there were 2 HUGE, VERY HUGE ****ROACHES running in the corridor.....I than turn around, grabbed my bags in my room, handed the keys to reception and left the place........I e-mailed Palm Continental to sent me the e-mail address of management to let them know how disappointing this was not to mention MONEY WASTING, but I have not heard anything.........NOTHING......I would not even give this place half a star....disappointment is an understatement!!!!!!!