Rat in our room

We had the worst experience at this establishment. Had a 2 night stay over the weekend with my wife. Checked in Friday afternoon. Friday night prior to getting into bed, we found faeces on the bed, we assumed it must have been a gecko of some sort, never the less we went to bed. My wife woke me and said she had hurt some scratching noises by the cupboards, I woke,Put on the light and nothing. We remained quite until we heard the noise again, I went to the cupboard of where the noise came from and a rat ran out. A rat!!! Called reception at 12 at night explained to the guy, he says there is no one to assist us and he is alone furthermore he had no available rooms to move us to. I calmed my wife down. Left the TV on thinking some sort of noise will keep this rat at bay but I was in for a surprise. About 15 minutes later, the thing was running around again. My wife refused to be in the room, she went down while I tried to find it. Guy from reception came up, looked for it with me but we couldn't find it. Explained to him I will not accept this, he then says he has a available room on the second floor. Now, my question is why was I not assisted the first time. I asked him and he completely ignored me. We moved rooms at approximately 12:40 in the morning with no assistance whatsoever. Next morning, we called house keeping 2 times for the iron and ironing board till eventually I had to go down myself to ask what's the delay. While my wife was in the salon located at the hotel I walked around and found myself near the pool (heater doesnt work) but I heard some noises on the roof and when i looked up and i see these huge rats racing along the roof. Now this explains alot as my initial room was on the 3rd floor. I was gobsmacked. Luckily there was no rat in our new room but she was terrified at any sound we heard. So we really didn't have a pleasant time. The wifi didnt work all the time and the staff wasnt the most friendly or accommodating. We never ate at the restaurant because of our experience with the rats in our room so we could not be sure their kitchen was completely hygienic. Our first and last time at this hotel!!!!!!!!!