****ty and Length VW Palm Motors Customer Service

On the 8th Jan 2018 i got my car towed into Palm Motors VW White River after it refused to start. They quoted me R7000 just to strip the car which i gave them a gi ahead for. One month down the line i still didnt know what was wring with my car except that its cylinderhead has been removed and sent to engineers for check at a cost of R3000. Each time i call them to inquire what has been found to be the problem i was told they are still waiting for feedback from their engineering service company. Eventualling early march i was informed valves and other parts need to be replaced at an additional cost of R67 000 including labour. I gave them a gi ahead amd my car was only ready for collection second last week of March 2018. Collected the car on the 29th March 2018 and drove it to Midrand and guess what the engine light came on and the car started vibrating wildly and i immediately telephoned them...as i was speaking the vibration stopped and engine light went off and they indicated should that prrsist i must have the car booked into one of the nearest VW. Late in the afternoon i drove to Limpopo with the car not problem. On my way i had to check car oil and when i do that i normally remove the vw engine plastic cover to blow off any dust before openning the oil cap. Suprisingly i find the engine breather and pentrol injector lines secured by cable ties as oppose to their normal hose clips. I immediately took a picture and emailed Palm Motors of the ****ty workmanship they have done. The service person Reneace Winkle that i was communicating with inducated she will let the service manager call me and the service manager Shane never did until u called him 3 days later where he indicated it was their mistake they had ordered the part and it had not arrived on time hence it never got fitted and thats why the car had cable ties and that i can have that replaced at any VW and they will either pay that VW directly or refund me. It was dissappointing considering i oaid them over R70k and no quality check was done on my car and i was asked to come collect the car despite other parts not having being replaced with correct ones. I proceeded with my trip to Limpopo and on arrival had the car unused for a day

On the 31st March 2018 when i was in Polokwane the car just refused to start again after i had parked it to do shopping.i called Palm motor who refered me to VW Roadside assist and that i should settle VW Assist intervention at my cost including whatever repair that need to be done unless only if the problem is related to what they have worked on. VW polokwane found the car to be misfiting and having a faulty Petrol pump and charcoal fikter which they replaced and the car was functional. They also replaced the engine breather line that VW Palm motors forgot to replace. VW palm motors replaced the breather line on the basis that VW Palm motors will pay for it. When the car was ready WV palm motor had not paid VW Polokwane therefore i had to pay for the breather line replacement out of my pocket as otherwise my car could not be released . I submitted the invoice to VW Palm Motor white river and spoken to Shane the service manager who also agreed he will reimburse me. It is one month since submitting the claim to them and still i have not received my refund ...each time i call them they tell me they are awaiting for their superior to authorize the refund. VW Palm motor customer service sucks and need sorting out. Im sharing this so that the public can know what a bad dealershio is VW Palm Motors Ehite River. I would not wish anyone to go through their ****ty service