Unpleasing service advise provided

on the 8th of Jan 2018, I took my car in for service since it was due for the 30000km service, add on the job card was a request that my clutch be checked out as there was a smell coming from there. To my surprise I received a call stating that my car was ready for collection even though I was informed that having my clutched checked would require that my car be booked in for a minimum of two days of which I had no problem with. After collecting the car I asked why wasn't the car inspected I was told that I should actually wait for the car to physically stop (mechanically) or for the car not to allow gears first, than I will call in @ VW Palm Motors White River then they will provide me the contact details for the towing services who will tow my car to there dealership only then they'd be able to check what is actually wrong. My greatest concern was that once the car has a machenical failure it would be hard for them to detact whether it was a factory fault or I was the negligent party to the fault.