Shocking !!

Unbelievably disappointing. From the WhatsApp booking and it’s still continues. We were told to be 15 minutes early arrived to an empty spa to be assisted by a garden boy. Was told they only open at 10, appointment was for 10 having to arrive 15min prior. We walked around calling and eventually found someone hiding at the back not knowing why we were there. Asked for a a manger and was told no one was there. Called the number that I used to booked and was ignored numerous times. Was then told there is only 1 the******s and we booked for 2 people. A male the****** then arrived (we booked full body message for 2 females) As per the fine print on their side should we arrived last our treatment will be cut short by 10:10 we where still sitting in reception. Change rooms where disgusting, dirty gowns, slippers and beer bottles where left lying around where the cleaner told us to go and change. Thabo who is apparently the manager has promised me a 50% refund and I’m am still fighting for this and should I get it I walk away short changed for their bad service. I would definitely not recommend this place to anyone no matter how good the specials may seem