Rotten Pampers Wet Food

I have 3 cats who always love the Pampers wet food in sachets. Until, I opened a sachet and found green goo instead of the usual food. My entire kitchen was stinking as though something had died. I immediately removed the food and tied it up in a bag, and sent a complaint to Pampers via their website(who are now actually Martin and Martin) I received no response and then decided to send them an email with all pics attached. Still no response so I followed up. Thabo rep**** requesting pics which were already attached. Eventually, after sending them multiple mails, they rep**** as follows: Still no acceptance that they could have messed up in the process....

We have strict measures in place and commit to ensure a damage free pouch reaches the customer however, storage / transportation damages can occur which is sometimes out of our control. In addition to the above-mentioned, it is important to note that we at Martin & Martin consider complaints as significant and serious. We prioritize food safety and quality of our products. We would like to sincerely apologize for any inconvenience caused.

Kind regards, Thabo The Bob Martin Customer Care Team,