Menu Misrepresentation; Precooked Chicken; Unasked for Replacements; Additional Costs for Customer for no reason

I had a terrible experience tonight when I ordered the Chicken Parmesan Pomodoro. The menu says that it is tomato-based pasta with chorizo sausage, red onions, garlic, and a hint of chili, topped with a Cajun-crusted chicken breast, oven baked and smothered in a creamy Parmesan white sauce. The chicken was pre-cooked and was not crusted at all. I ate the same meal on 4 August 2025 and it was delicious, but because they changed the way they do the chicken, it was atrocious. After I complained the waitron decided they would redo the chicken Pomodoro, and I was presented two new surprise meals that I had not asked for. These meals were not on the house. I then spoke to the first waitron who had served me and asked for a pizza instead of the unwelcome surprise meals. I then paid for the unsatisfactory meal they had already served me, and I left to use the toilet before returning. After that I came back to pay for the pizza and one of the two meals which were prepared without my permission because I was unwilling to pay for both meals that were made without my consent. I was then forced to wait thirty plus minutes for both the new pizza to be made and for the chicken Pomodoro to be packaged before I decided that I would pay for the meals before leaving early since I was unwilling to wait any longer for a meal that I had not initially intended to buy at all.

How can you decide to give the customer an unasked for replacement meal that they then have to pay for? The food was also not as advertised and was of poor quality. Never, ever will I go here again!! A waste of my money!!!

All this happened at the Blue Route Panarotti's between 17:20 and 18:30 on 24/02/2026.