Disappointed by Panarottis Walmer Park in Gqeberha

I recently bought 2 pizza's special at Panarottis earlier this week. The customer service was great however the pizza had a burnt crust and it had charcoal in it which was hidden underneath the pizza. I've always enjoyed panarottis over the years and I'm suprised now to see such in their pizza. Please also kindly train the staff to give serviettes and condiments without customers having to ask for those.