Incompetent and unprofessional assessment company

Due to a power surge, multiple items in my home, were damaged and resulted in them being in not working condition. A claim was lodged with Outsurance. OUTSURANCE then sent out technicians from Panaservices to perform an assessment. On arrival i had explained to them the issue of the power surge and explained which items were damaged. They didnt seem to want to listen to what i had to say and on face value commented that my items were damaged due to wear tear. None of the items were physically opened to determine if the power surge had damaged them. Subsequently i received a call from my insurance who advised that the assessment report concluded that all items were damaged due to wear and tear. This was unacceptable so i sought the services of an independant assessment company. The report from the second company, contained internal pictures of the damaged items and a short narrative as to what the damage related to. Damaged parts in the item were ringed on the pictures. The report was well written and the conclusion was supported by the visuals in the report. Based on this report the insurance company could ascertain damage was due to surge and accordingly items were replaced. Panaservice is an incompetent company that sends out amateur technicians whom are incompetent. They are unprofessional and their reports are not supported by corroborating evidence. Persons sent out are not knowledgeable and display no sense of experience. Outsurance should remove them from the panel as they are incompetent, unprofessional and just waste your time. Panaservice is a big repuatational risk to OUTSURANCE