PC
Panaservice CC
Unclaimed Business
PC
Performance(last 12 months):
Ranked In Insurance
#49NPS Score
0Unlikely
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJN
Janushan N
1 reviews | Active since Jan 2020
11 Apr 2025, 12:53
Washing Machine Repair
02/04 Call out scheduled: assessment done. 09/04 Returned with parts, however pipe not included so couldn't be completed. 11/04 Called to install. Did not test. (10:30) Tested machine myself and found it to be leaking. Called technician to inform him that machine is leaking. Was asked where the leak is and that he is in Boksburg and cannot come back to help. (11:04) Laid complaint with company receptionist (14:10) Received call from Accounts Manager saying he needs to verify if the machine was tested.
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Janushan N
1 reviews | Active since Jan 2020
11 Apr 2025, 12:53
Washing Machine Repair
02/04 Call out scheduled: assessment done. 09/04 Returned with parts, however pipe not included so couldn't be completed. 11/04 Called to install. Did not test. (10:30) Tested machine myself and found it to be leaking. Called technician to inform him that machine is leaking. Was asked where the leak is and that he is in Boksburg and cannot come back to help. (11:04) Laid complaint with company receptionist (14:10) Received call from Accounts Manager saying he needs to verify if the machine was tested.
0
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Chantell N
1 reviews | Active since Jan 2020
5 Sept 2023, 14:21
Panaservice BAD
On the 15/06/2023 my washing Machine broke. I called Marko Customer care and logged my fault they logged my fault and sent Panaservice to asses my machine. My machine was Assesed and I was told not to use my machine (not sure how one can use an inoperable machine.) My Machine stood in my garage until the 26th of July a month and a half later as they were waiting for my drum. when they eventually uplifted my machine another 2 weeks go by and I get a call I need to pay for another part because " I USED MY MACHINE WHEN TOLD NOT TO". 1stly its offensive to call me a ****. 2ndly if the did their job right the 1st time they could have claimed for the entire repair. and 3rdly we are now almost 3 months down the line and I still don't have my machine. if you hear this company's name from your insurer please run or decline that they attempt to fix anything of yours. They are rude they are *********** and frankly i don't know if they are capable to fix my machine nor give me a properly fixed machine after this review. I am very unhappy
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Chantell N
1 reviews | Active since Jan 2020
5 Sept 2023, 14:21
Panaservice BAD
On the 15/06/2023 my washing Machine broke. I called Marko Customer care and logged my fault they logged my fault and sent Panaservice to asses my machine. My machine was Assesed and I was told not to use my machine (not sure how one can use an inoperable machine.) My Machine stood in my garage until the 26th of July a month and a half later as they were waiting for my drum. when they eventually uplifted my machine another 2 weeks go by and I get a call I need to pay for another part because " I USED MY MACHINE WHEN TOLD NOT TO". 1stly its offensive to call me a ****. 2ndly if the did their job right the 1st time they could have claimed for the entire repair. and 3rdly we are now almost 3 months down the line and I still don't have my machine. if you hear this company's name from your insurer please run or decline that they attempt to fix anything of yours. They are rude they are *********** and frankly i don't know if they are capable to fix my machine nor give me a properly fixed machine after this review. I am very unhappy
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Reshen S
1 reviews | Active since Jan 2020
27 Jul 2021, 10:10
Incompetent and false report sent to insurance companies
Incorrect assessment was given to the insurance company, On the 2 items that was removed from my house on the 22 of July 2021, this company has provided incorrect or falsified evidence that my items were due to ware and tear. They also advise that the element of my kettle was burnt and upon receiving feed back from outsurance I decided I was not satisfied. I then called outsurance who then advised that we can get a second quotation from another service provider of our choice which we did. The guys then tested the kettle and found that the base of the kettle was burnt due to power surge and the kettle was working as it was tested on another smeg base which worked fine. So then how did these guys come to a conclusion of the element being burnt on my kettle. This s really appalling services rendered and false information supplied to outsurance, and insurance company are accepting this as well. Thus is a huge reputational risk for outsurance for dealing with companies like This.
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Reshen S
1 reviews | Active since Jan 2020
27 Jul 2021, 10:10
Incompetent and false report sent to insurance companies
Incorrect assessment was given to the insurance company, On the 2 items that was removed from my house on the 22 of July 2021, this company has provided incorrect or falsified evidence that my items were due to ware and tear. They also advise that the element of my kettle was burnt and upon receiving feed back from outsurance I decided I was not satisfied. I then called outsurance who then advised that we can get a second quotation from another service provider of our choice which we did. The guys then tested the kettle and found that the base of the kettle was burnt due to power surge and the kettle was working as it was tested on another smeg base which worked fine. So then how did these guys come to a conclusion of the element being burnt on my kettle. This s really appalling services rendered and false information supplied to outsurance, and insurance company are accepting this as well. Thus is a huge reputational risk for outsurance for dealing with companies like This.
0
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Paul K
1 reviews | Active since Jan 2020
23 Jul 2021, 09:35
Appauling service
On the 12th of July Panaservice pick up my Samsung 65" tv and sid that we would have a quotation and damage report by the 15th of July. I had to call them and ask them what is happening with the television. I was told that the TV's main board was faulty and that they will source the main board. On the 20th of July i called them again and was told that we will receive an answer on the way forward with regard to my TV by Thursday the 22de July. Today is 23rd July where i had to again follow up myself as we did not receive any calls in regards to out TV. upon calling Panaservice (Samsung) we get told we understand your frustration and will have to source a quotation from someone else in regard to the main board as we cannot tell Makro that we cannot quote as Samsunf office have been looted. Here is my thinking surely you would firstly quote the client and once the quote has been accepeted or rejected would you move forward. These people cannot even generate a quotation from Samsung as all of them have been looted so you wanne tell me that you do not have a quotation somewhere on a system and that even Samsung does not or is not able to send Panaservice a quote. This is the level we have to deal with. Needless to say Samsung could not even sort out my daughters phone for 8 months. i guess in the next 8 months we will proberly have an answer on what would happen to our TV. Samsung and Panaservice appauling. Thank you.
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Paul K
1 reviews | Active since Jan 2020
23 Jul 2021, 09:35
Appauling service
On the 12th of July Panaservice pick up my Samsung 65" tv and sid that we would have a quotation and damage report by the 15th of July. I had to call them and ask them what is happening with the television. I was told that the TV's main board was faulty and that they will source the main board. On the 20th of July i called them again and was told that we will receive an answer on the way forward with regard to my TV by Thursday the 22de July. Today is 23rd July where i had to again follow up myself as we did not receive any calls in regards to out TV. upon calling Panaservice (Samsung) we get told we understand your frustration and will have to source a quotation from someone else in regard to the main board as we cannot tell Makro that we cannot quote as Samsunf office have been looted. Here is my thinking surely you would firstly quote the client and once the quote has been accepeted or rejected would you move forward. These people cannot even generate a quotation from Samsung as all of them have been looted so you wanne tell me that you do not have a quotation somewhere on a system and that even Samsung does not or is not able to send Panaservice a quote. This is the level we have to deal with. Needless to say Samsung could not even sort out my daughters phone for 8 months. i guess in the next 8 months we will proberly have an answer on what would happen to our TV. Samsung and Panaservice appauling. Thank you.
0
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Ashwin D
1 reviews | Active since Jan 2020
9 Jul 2021, 05:35
Incompetent and unprofessional assessment company
Due to a power surge, multiple items in my home, were damaged and resulted in them being in not working condition. A claim was lodged with Outsurance. OUTSURANCE then sent out technicians from Panaservices to perform an assessment. On arrival i had explained to them the issue of the power surge and explained which items were damaged. They didnt seem to want to listen to what i had to say and on face value commented that my items were damaged due to wear tear. None of the items were physically opened to determine if the power surge had damaged them. Subsequently i received a call from my insurance who advised that the assessment report concluded that all items were damaged due to wear and tear. This was unacceptable so i sought the services of an independant assessment company. The report from the second company, contained internal pictures of the damaged items and a short narrative as to what the damage related to. Damaged parts in the item were ringed on the pictures. The report was well written and the conclusion was supported by the visuals in the report. Based on this report the insurance company could ascertain damage was due to surge and accordingly items were replaced. Panaservice is an incompetent company that sends out amateur technicians whom are incompetent. They are unprofessional and their reports are not supported by corroborating evidence. Persons sent out are not knowledgeable and display no sense of experience. Outsurance should remove them from the panel as they are incompetent, unprofessional and just waste your time. Panaservice is a big repuatational risk to OUTSURANCE
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Ashwin D
1 reviews | Active since Jan 2020
9 Jul 2021, 05:35
Incompetent and unprofessional assessment company
Due to a power surge, multiple items in my home, were damaged and resulted in them being in not working condition. A claim was lodged with Outsurance. OUTSURANCE then sent out technicians from Panaservices to perform an assessment. On arrival i had explained to them the issue of the power surge and explained which items were damaged. They didnt seem to want to listen to what i had to say and on face value commented that my items were damaged due to wear tear. None of the items were physically opened to determine if the power surge had damaged them. Subsequently i received a call from my insurance who advised that the assessment report concluded that all items were damaged due to wear and tear. This was unacceptable so i sought the services of an independant assessment company. The report from the second company, contained internal pictures of the damaged items and a short narrative as to what the damage related to. Damaged parts in the item were ringed on the pictures. The report was well written and the conclusion was supported by the visuals in the report. Based on this report the insurance company could ascertain damage was due to surge and accordingly items were replaced. Panaservice is an incompetent company that sends out amateur technicians whom are incompetent. They are unprofessional and their reports are not supported by corroborating evidence. Persons sent out are not knowledgeable and display no sense of experience. Outsurance should remove them from the panel as they are incompetent, unprofessional and just waste your time. Panaservice is a big repuatational risk to OUTSURANCE
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