Panaservice BAD

On the 15/06/2023 my washing Machine broke. I called Marko Customer care and logged my fault they logged my fault and sent Panaservice to asses my machine. My machine was Assesed and I was told not to use my machine (not sure how one can use an inoperable machine.) My Machine stood in my garage until the 26th of July a month and a half later as they were waiting for my drum. when they eventually uplifted my machine another 2 weeks go by and I get a call I need to pay for another part because " I USED MY MACHINE WHEN TOLD NOT TO". 1stly its offensive to call me a ****. 2ndly if the did their job right the 1st time they could have claimed for the entire repair. and 3rdly we are now almost 3 months down the line and I still don't have my machine.

if you hear this company's name from your insurer please run or decline that they attempt to fix anything of yours.

They are rude they are *********** and frankly i don't know if they are capable to fix my machine nor give me a properly fixed machine after this review.

I am very unhappy