Active since Apr 2021
I have always been happy to buy from Makro. But after my last experience I cant say I would support any Massmart stores anymore. Their customer care is lacking and as for Massmart Headoffice their staff is just out right rude. KEY WORD CUSTOMER CARE if you are in that position do it proudly and don't have an attitude. This is now the second incident we have had with them where I could say its defamation of character.
On the 15/06/2023 my washing Machine broke. I called Marko Customer care and logged my fault they logged my fault and sent Panaservice to asses my machine. My machine was Assesed and I was told not to use my machine (not sure how one can use an inoperable machine.) My Machine stood in my garage until the 26th of July a month and a half later as they were waiting for my drum. when they eventually uplifted my machine another 2 weeks go by and I get a call I need to pay for another part because " I USED MY MACHINE WHEN TOLD NOT TO". 1stly its offensive to call me a ****. 2ndly if the did their job right the 1st time they could have claimed for the entire repair. and 3rdly we are now almost 3 months down the line and I still don't have my machine. if you hear this company's name from your insurer please run or decline that they attempt to fix anything of yours. They are rude they are *********** and frankly i don't know if they are capable to fix my machine nor give me a properly fixed machine after this review. I am very unhappy
If I could rate a 0 I would. We pay for a 100 / 100 line our average speed is 36/38. The WhatsApp service line is pathetic the people are like robots and have no real solutions to your problems. Their office staff are just as incompetent and cannot fix any issues you may have. they falsely advertise on their website and just overall we have only experienced problems with this ISP... STAY AWAY FROM THEM...
Rico Damons is a pleasure dealing with at Better sure
BetterBond is a pleasure to deal with quick and efficient. Helga Leenderts helped us through this exciting venture of getting a bond approval. She a absolutely amazing at what she does and goes beyond for her customers. Thank you Helga we appreciate your assistance and effort.
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