RS
Reshen S
Active since Apr 2020
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
No response whatsoever!!!
My name is Michelle Sewnundun. I am currently waiting for a response on my provident fund payout. The claims tracker don’t work , it says sorry unfortunately not available. To get through to an agent’s a nightmare, you will wait forever. This kind of service is so unacceptable from such a big organisation.
159 replies
20 months ago
ill Mannered CAR TRACK TECHNICIAN
Car track technician came to install a tracking device with camera and didn't follow the schedule time of appointment and said I was delaying him.Secondly whilest at my residence he said he forgot to bring the camera to install. He then called Randburg branch and was supposed to go and pick it up from car track in Randburg. Few minutes later he called me back and said ok he got the camera from someone else, where did he get the camera from so quick because he didn't go to their branch in Randburg. He then said he was leaving and car track will reschedule the fitment, and he he was absolutely arrogant. Firstly he didn't follow company schedule appointment policy and secondly he come to do a fitment at my residence without the required device, and yet he is so arrogant. I wanted my car protected with car track but after this experience from their technician Mueletshedzi Lidovho I will have to look at better companies like Netstar or tracker....., as his attitude toward me was unacceptable as a future customer with car track.
53 replies
21 months ago
Mocking and laughing at customer
As discussed this morning, one of your staff for the tint was laughing at me when I tried to explain what is it I wanted I didn't even finish what I was saying and he started to laugh at me. How does PG glass management allow such behaviour to mock and laugh at paying customers. I will not take this lying down and will not accept such behaviour from PG centurion staff.. I even brought it to the attention of the branch manager of of glass centurion Mr Andre and he advised that he will deal with however I'm not convinced as the manager advised that he has done this before and he did speak to him, and clearly no formal action is been taken. I am writing this review so that other customers would not experience the same type of insults......
53 replies
31 months ago
Excellent customer service
Alicia Jantjies assisted me so swiftly and perfectly. Thank you for your excellent service you provided to me today and keep that high standard, EXCELLENT SERVICE FROM ALICIA
0 replies
32 months ago
Frustrated
Bought a printer a year ago for R3500. Epson L3150 salesman said great printer no need for cartridges it’s has an ink tank… Used occasionally for kids school.. suddenly not printing colour took it in they said deyl get feedback in 21days. Waited 2weeks no response as to the progress I called in only to find out that apparently Eldon rejected Bcos over warranty but me I took it on the date before expired. Besides they received feedback but never contacted me I had to contact them. I was appalled went into the store . The lady I spoke to said she give me feedback the next morning she had a technician in incredible connection… she called the next morning saying must wait again as they have to pay epson for repairs … I am soo angry ryt now because I urgently need to use it for school for the kids. Every call is a different story .. it’s clear they have no idea what they doing and care a damn for customer service as my kids are struggling. I thought I bought the best printer it was not cheap. They service is pathetic… I asked for a replacement only because they delayed me by not responding the first time , wasting my time going in now what kind of customer service is this. It ms obvious they trying they best not to replace as they story changes all the time and they sound so *****. I am in shock and will never buy from them again. First time I ever did, I normally buy from game and Makro and not once I can ever complain. It’s sad kids have to struggle I was sold this printer by they salesman I could have bought something cheaper but I wanted quality… it’s quiet clear that they have issues with epson which has nothing to do with me as I bought the printer from them and not Epson.. Terrible service from the mall of Africa which was supposed to be an exclusive mall. As for the head office someone please call the no 011 no in Braamfontein u will never get through and they 086 no rejects… is this for real I made several call no answer 🤦♀️🤦♀️🤦♀️
0 replies
53 months ago
Terrible behaviour from pick and pay
Worst customer service Ive ever seen. I was a shopper at the store and noticed a couple was charged for theft, when it seemed like the cashier also forgot to see that the trolley had a big microwave in it... They did not even give the customer a chance to pay for the item.. They made it such a big thing and locked the customer up. So my opinion if the customer wanted to steal he wouldnt so casually walk to security at door and hand the slip, besides what kind of customer service is that. The wife said that the cashiers were changing tills, she had to wait, den the cashier sent the packer to get a pack of cigarettes for the client. And in that time yhere must have been a misunderstanding, however irrespective if it was a mistake, a customer should not be treated so badly, I fet so sorry for this couple, and the store was so busy, the poor customer was willing to pay if it was a mistake by them or the cashier, and furthermore how is this theft when the item was so visible in the trolley and not like it was hidden, besides the microwave never left the store. This kind of behaviour from the security and management is unacceptable, how many times pick and pay has done things but people must just overlook. The managers really are not helpful. So this is a call out to the public, please be very careful with items in your trolley because if a misunderstanding or mistakes happen, you will get arrested.
53 replies
57 months ago
Incompetent and false report sent to insurance companies
Incorrect assessment was given to the insurance company, On the 2 items that was removed from my house on the 22 of July 2021, this company has provided incorrect or falsified evidence that my items were due to ware and tear. They also advise that the element of my kettle was burnt and upon receiving feed back from outsurance I decided I was not satisfied. I then called outsurance who then advised that we can get a second quotation from another service provider of our choice which we did. The guys then tested the kettle and found that the base of the kettle was burnt due to power surge and the kettle was working as it was tested on another smeg base which worked fine. So then how did these guys come to a conclusion of the element being burnt on my kettle. This s really appalling services rendered and false information supplied to outsurance, and insurance company are accepting this as well. Thus is a huge reputational risk for outsurance for dealing with companies like This.
0 replies
61 months ago
Dress code for customers to enter food lovers waterfall ridge
I was at this store this morning and after purchasing a lot of items I was confronted by a white male who is a staff at food lovers store at waterfall ridge in midr He told me that my dressing was not appropriate to come to that store as i was in my PJ,he further said that the dress code for customers are on the website of food lovers which I can not find. What gives him the right to tell us how to dress and come to the store, there are bigger and more famous stores than food lovers and the customers can walk in however they are dressed.why was I being discriminated on my dressing at food lovers water fall ridge.I stay right across the store and decided since it's morning to pop in quickly and purchase some stuff. I was told that based on my dressing on the next time I won't be allowed in. I told him that was perfectly fine as I would not support a store that judges me on my dressing.Ive been to so many stores and this is the first store is worried about my dressing. I hope all the community in this Midrand a area reads this and stop supporting stores of this caliber as it could you on the next occation where the staff tells you that PJ are not allowed. Kindly escalate this to senior management as I am also send this on all social media so the public is aware of this staff behaviour . I can't believe that food lovers waterfall ridge requires a dress code to enter the store, unfortunately I did not get that gentleman's name but I can always get it.
0 replies
73 months ago
False statement to beat any price
Good day, I am a customer that called on the 27 of April 2020 to query about a price comparison. When queried from the store who stocked the exact same item, the manager refused to beat the price of that item. So my question is why is game store false advertising with regards to their statement that they will beat any item when they are not sticking to their statement. I advised the manager Graham from Game mall of africa that Makro had the item cheaper than game,he bluntly said that I should go and purchase it at Makro and he can't beat the price although they have it in stock. I see this to be very rude and arrogant attitude toward a customer especially when the staff advised me telphonically they can beat the price just not sure by how much. Kindly send this email to the heads of games mass stores so they are aware of how customers are being treated at mall of africa store. I only hope that this mail finds the correct personnel in charge of the mass stores so proper action could be taken on how they treat customers......
105 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)