PK
Paul K
Active since Sep 2014
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Don’t get discovery insure
Let me tell how poor this is. Discovery has a Vitality drive. So you get different statuses from Blue all the way to Diamond. Now on their website you can earn driver assessment point for 12 months. The level of service really so bad that some of the staff you speak to do not even know that the online driver assessment exists. They then say they will find out after 30 mins holding on they just drop the call. You call back ask another consultant and they to drop the call. Let me tell you this I was convinced to go with Discovery as their Medical aid and Banking is excellent yet the insurance side my o my really bad
280 replies
36 months ago
Worst fibre service provider
The worst of the worst internet service provider ever. We have been having an issue with or fibre. No even Vodacom complaints department comes back to. So people please stay away from Vodacom. It's now 4th of May we have lodged a request on the 17th of April and we are still to have a call back from anybody even as I mentioned the compliant department has called us STAY AWAY.
53 replies
37 months ago
damn bad service
i have had my vehicle in for repairs now since January 6 for rectification repairs. This has been a battle and i do not know how many times i would need to call and follow up with Discovery. For 1 the rental vehicle 2 the actual repairs that i had to fight and get repaired. There has been repairs done by a previous repairer that was so appauling that the current repairer had to fix. upon stripping the vehicle they have found that the bumper was fixed in place with cable ties. After knowing all this discovery refused to have the bumper and the dampner (Bumper Foam) replaced. When i got to the repairer i did the inspection only to find that the parts were not replaced. I would say please think twice when getting an Insurance service provider. I know sit without a vehicle until my car is repaired
53 replies
38 months ago
Seriously bad service
Once again we are sitting with a problem after speaking to the repairer that my vehicle is not ready on the aforementioned date. And another correction I would like to bring to your attention is that I have not had a rental vehicle for 2 months. This vehicle has only been given to me on the 18th of January. Where I had to beg you guys for a car. So please, it has not been for 2 months. And once again I am sitting with the loss which Discovery has caused. Today the rental needs to go back and I would like to know what you are going to do seeing that I am in the particular situation for the decision made by discovery. I have spoken to the Repairer and the bumper is incorrect. They will communicate with Discovery on this. Another thing I would like to clarify is that I have now again been on the phone with 25 mins and waiting. It's now 6 months and I still have now joy whatsoever in the resolution to the problem.
0 replies
38 months ago
Really bad service provider
Here below are all the complaints about my issues with Discovery. And once again Discovery has failed me. I am now of the mind that Discovery simply does not care about their customers. The repairer called me today to come and fetch my car after they had to do rectification repairs on my car after Discovery sent me to a sub standard repairer. Upon inspection I found once again the panels are not lining up. The battery bracket that the previous repairer did not put back Discovery refuses to be replaced. Not only that, I found that the foam that the previous repair just cut out of the old bumper was put back as per Discovery's instructions. This absolutely bad service. and would like to ask what we are paying for if they refuse to do what needs to be done. What makes matters worse is that they don't even want to fix the mess they have caused. I want to tell everybody reading this RUN RUN RUN FAR FAR FAR AWAY FORM THEM IF YOU DON'T WANT TO STRUGGLE LIKE AM. Paul 5 reviews | Active since Sep 2014 Unhappy customer 25 Nov 2022, 14:30 Bad sevice We have our short term insurance with Discovery. I am surely not very happy. You see I have been in an accident 09/09/2022. Of which the vehicle was repaired.Herein lies the problem. The vehicle was repaired at Services provider of Discovery's choice of which the standard of the repairs was bad to say the least. The light that was replaced can not be set so at night one light shines incorrectly and the other shines right on the ground and can not be set. I have been back to the repair shop to have it rectified. They pulled the car into the shop and tried to set the light yet to no avail. I asked about the number plate and was told that Discovery has refused to pay for that repairs. The bonnet is out of alignment and the grill that was installed is cracked. My battery bracket that came with the car is lost and the battery terminals I found out were loose when I got stuck on the side of the road. Needless to say that the repair shop then threatened me and told me that they will show me. We have then sent through the photos of the repairs done to Discovery. We are now sitting on the 25th of November 2 and half months later and if I don't call to find out what's going on I just don't get any feedback. When I call and ask for a manager to assist as I am at my wits end. They tell me that someone will get back to me. However to this day if I don't call, nothing gets done. I have made numerous calls in order to find out what the hold up is. I have spoken to the new service provider and was told that Discovery has approved the repairs but will not pay for the light that needs to be installed from the OEM. It seems as if Discovery is wanting me to go away. I have been on the phone today and in the last month with Discovery 26 times with a total of 180 mins to find out what is going on with the repairs on my vehicle. When I phoned today to speak to the team I was told they understand and I must please let them assist me. The same old story as last week and the week before and the week before. Paul 5 reviews | Active since Sep 2014 08 Dec 2022, 11:35 Bad Service provider We have our short term insurance with you. I must say that the vehicle tracker has most certainly helped me become a much better driver and the rewards of that is showing in my Vitality miles I have achieved. However in another matter I am surely not very happy. you see I have been in an accident 09/09/2022. Of which the vehicle was repaired. Herein lies the problem. The vehicle was repaired at J&D coachworks of which the standard of the repairs was bad to say the least. I can attach the photos should you have the need. The light that was replaced can not be set so at night one light shines correctly and the other shines right in front of the car. I have been back to the repair shop to have it rectified. They pulled the car into the shop and tried to set the light to no avail. I asked about the number plate and was told that Discovery has refused to pay for that repairs. The bonnet is out of alignment and the grill that was installed is cracked. My battery bracket that came with the car is lost and the battery terminals I found out were loose when I got stuck on the side of the road. Needless to say that the repair shop then threatened me and told me that they will show me. We have then sent through the photos of the repairs done to Discovery. We are now sitting on the 25th of November 2 and half months later and if I don't call to find out what's going on I just don't get any feedback. when I call and ask for a manager to assist as I am at my wits end. They tell me that someone will get back to me. However to this day if I don't call, nothing gets done. Another thing the third party that was in the accident with me to this day could not get any sort of feedback in regards to their vehicle. I have made numerous calls in order to find out what the hold up is. I have spoken to the new service provider and was told that Discovery has approved the repairs but will not pay for the light that needs to be installed from the OEM. Please can you let me know whether you would be happy with the level of service being received. It seems as if Discovery is wanting me to go away. I have been on the phone today and in the last month with Discovery 26 times with a total of 180 mins to find out what is going on with the repairs on my vehicle. When I phoned today to speak to the team I was told they understand and I must please let them assist me. The same old story as last week and the week before and the week before. I just feel that I am not being treated fairly. I do understand that I am not Discovery's best paying client. However I do pay. Another thing Discovery has left me in a worse position than before the accident. If you don't call Discovery they will not call you and give you feedback. we are now sitting on the 8th of December 2022 again I had to call them for feedback. Paul 5 reviews | Active since Sep 2014 Unhappy customer 16 Jan 2023, 09:10 Appalling service Once again we sit with a problem. my car has now after months of battling been sent in for the rectifications on the vehicle. However Friday the 6th of January I asked Discovery to let me know when can I have a Rental vehicle and till this day have not had any feedback what soever. Discovery service is absolutely appalling. You have to call and call and call and they will not give you any feedback
0 replies
40 months ago
Appalling service
Once again we sit with a problem. my car has now after months of battling been sent in for the rectifications on the vehicle. However Friday the 6th of January I asked Discovery to let me know when can I have a Rental vehicle and till this day have not had any feedback what soever. Discovery service is absolutely appalling. You have to call and call and call and they will not give you any feedback
132 replies
41 months ago
Bad Service provider
We have our short term insurance with you. I must say that the vehicle tracker has most certainly helped me become a much better driver and the rewards of that is showing in my Vitality miles I have achieved. However in another matter I am surely not very happy. you see I have been in an accident 09/09/2022. Of which the vehicle was repaired. Herein lies the problem. The vehicle was repaired at J&D coachworks of which the standard of the repairs was bad to say the least. I can attach the photos should you have the need. The light that was replaced can not be set so at night one light shines correctly and the other shines right in front of the car. I have been back to the repair shop to have it rectified. They pulled the car into the shop and tried to set the light to no avail. I asked about the number plate and was told that Discovery has refused to pay for that repairs. The bonnet is out of alignment and the grill that was installed is cracked. My battery bracket that came with the car is lost and the battery terminals I found out were loose when I got stuck on the side of the road. Needless to say that the repair shop then threatened me and told me that they will show me. We have then sent through the photos of the repairs done to Discovery. We are now sitting on the 25th of November 2 and half months later and if I don't call to find out what's going on I just don't get any feedback. when I call and ask for a manager to assist as I am at my wits end. They tell me that someone will get back to me. However to this day if I don't call, nothing gets done. Another thing the third party that was in the accident with me to this day could not get any sort of feedback in regards to their vehicle. I have made numerous calls in order to find out what the hold up is. I have spoken to the new service provider and was told that Discovery has approved the repairs but will not pay for the light that needs to be installed from the OEM. Please can you let me know whether you would be happy with the level of service being received. It seems as if Discovery is wanting me to go away. I have been on the phone today and in the last month with Discovery 26 times with a total of 180 mins to find out what is going on with the repairs on my vehicle. When I phoned today to speak to the team I was told they understand and I must please let them assist me. The same old story as last week and the week before and the week before. I just feel that I am not being treated fairly. I do understand that I am not Discovery's best paying client. However I do pay. Another thing Discovery has left me in a worse position than before the accident. If you don't call Discovery they will not call you and give you feedback. we are now sitting on the 8th of December 2022 again I had to call them for feedback.
132 replies
41 months ago
Bad sevice
We have our short term insurance with Discovery. I am surely not very happy. You see I have been in an accident 09/09/2022. Of which the vehicle was repaired.Herein lies the problem. The vehicle was repaired at Services provider of Discovery's choice of which the standard of the repairs was bad to say the least. The light that was replaced can not be set so at night one light shines incorrectly and the other shines right on the ground and can not be set. I have been back to the repair shop to have it rectified. They pulled the car into the shop and tried to set the light yet to no avail. I asked about the number plate and was told that Discovery has refused to pay for that repairs. The bonnet is out of alignment and the grill that was installed is cracked. My battery bracket that came with the car is lost and the battery terminals I found out were loose when I got stuck on the side of the road. Needless to say that the repair shop then threatened me and told me that they will show me. We have then sent through the photos of the repairs done to Discovery. We are now sitting on the 25th of November 2 and half months later and if I don't call to find out what's going on I just don't get any feedback. When I call and ask for a manager to assist as I am at my wits end. They tell me that someone will get back to me. However to this day if I don't call, nothing gets done. I have made numerous calls in order to find out what the hold up is. I have spoken to the new service provider and was told that Discovery has approved the repairs but will not pay for the light that needs to be installed from the OEM. It seems as if Discovery is wanting me to go away. I have been on the phone today and in the last month with Discovery 26 times with a total of 180 mins to find out what is going on with the repairs on my vehicle. When I phoned today to speak to the team I was told they understand and I must please let them assist me. The same old story as last week and the week before and the week before.
132 replies
58 months ago
Appauling service
On the 12th of July Panaservice pick up my Samsung 65" tv and sid that we would have a quotation and damage report by the 15th of July. I had to call them and ask them what is happening with the television. I was told that the TV's main board was faulty and that they will source the main board. On the 20th of July i called them again and was told that we will receive an answer on the way forward with regard to my TV by Thursday the 22de July. Today is 23rd July where i had to again follow up myself as we did not receive any calls in regards to out TV. upon calling Panaservice (Samsung) we get told we understand your frustration and will have to source a quotation from someone else in regard to the main board as we cannot tell Makro that we cannot quote as Samsunf office have been looted. Here is my thinking surely you would firstly quote the client and once the quote has been accepeted or rejected would you move forward. These people cannot even generate a quotation from Samsung as all of them have been looted so you wanne tell me that you do not have a quotation somewhere on a system and that even Samsung does not or is not able to send Panaservice a quote. This is the level we have to deal with. Needless to say Samsung could not even sort out my daughters phone for 8 months. i guess in the next 8 months we will proberly have an answer on what would happen to our TV. Samsung and Panaservice appauling. Thank you.
0 replies
127 months ago
Worst off
I went to the dentist on Saturday for them to finalise the root canal. They allocated me to Dr Tim whom apparently is the best at sorting these problems. After all was done he had this to say \ Sometimes we do our best and then it comes back and bytes us"I just think that he knew that it was going to happen. After the anesthetic wore of I had so much pain that I could not close my mouth. I then went back to the dentist and the receptionist told me that there are no more assistants to help the Dr. She went back to the rooms and amazingly out of nowhere 2 assistants appeared. Dr Minnaar had a look and told me the best would be to extract the tooth. They called Dr Tim who then proceeded. It is now Monday morning 1: 52 am I can't sleep because of the pain. He fiscally hammered the tooth out and put me in so much pain it's not funny. I have taken 3 ibuprofen and 2 mypain pain killers and still the pain remains. I do think the Dr knew there would be a problem and yet still proceeded. Judging by the way Dr Minnaar and his assistant looked at each other. I think they also new he had made a mistake. I am so angry it's not funny and also badly disappointed in what was done """
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)