Appauling service

On the 12th of July Panaservice pick up my Samsung 65" tv and sid that we would have a quotation and damage report by the 15th of July. I had to call them and ask them what is happening with the television. I was told that the TV's main board was faulty and that they will source the main board. On the 20th of July i called them again and was told that we will receive an answer on the way forward with regard to my TV by Thursday the 22de July. Today is 23rd July where i had to again follow up myself as we did not receive any calls in regards to out TV. upon calling Panaservice (Samsung) we get told we understand your frustration and will have to source a quotation from someone else in regard to the main board as we cannot tell Makro that we cannot quote as Samsunf office have been looted.

Here is my thinking surely you would firstly quote the client and once the quote has been accepeted or rejected would you move forward.

These people cannot even generate a quotation from Samsung as all of them have been looted so you wanne tell me that you do not have a quotation somewhere on a system and that even Samsung does not or is not able to send Panaservice a quote.

This is the level we have to deal with. Needless to say Samsung could not even sort out my daughters phone for 8 months.

i guess in the next 8 months we will proberly have an answer on what would happen to our TV.

Samsung and Panaservice appauling.

Thank you.