PANASONIC POOR POOR SERVICE

It was with a great sense of excitement & anticipation that I visited Tafelberg Furnishers in Bellville on Saturday 15 June 2019 & purchased a Panasonic 55” UHD 4K smart TV. With this came a free Skyworth Android box. A few days later I became aware of a full green screen appearing when switching on the TV & android box. Mind you there was no such issue if the TV was operating on its own built in internal apps. On Saturday 3 August 2018 I sent an email to the Bellville branch informing of this problem & requesting advice. On Sunday 04 August 2019 I received an email from Ms. C. Seyffer where she said she would get back to me the next day(Monday 05 August , 2019) with feedback. Then the following happened:

TFB(Tafelberg Furnishers Bellville) called me on Tuesday 06/08/19 at 16h24. I could not answer as I was driving at the time. Next day, Wednesday 07/08/19 at 10h42 I called TFB & spoke to Priscilla who informed me that this was the 1st time she encountered a problem with such an android box & would have to find out what should be done.

TFB(Tafelberg Furnishers Bellville) called me again on Thursday 08/08/19 at 10h39. I could not answer once again as work did not allow me at that time( I work at Tygerberg Hospital in an extremely busy emergency ward) . Same day, Thursday 08/08/19 at 15h41 I called TFB & spoke to a TFB staff member. She said Priscilla was on a call at that moment & she would inform her of my call. At this point in time I clearly informed this staff member that I would prefer any communication to be preferably done via email( As you can see we were clearly not successful in reaching one another telephonically).

Next day, Friday 09/08/2019 at 12h07 TFB called me yet again. I could not answer the call as it was Friday & Muslim prayer time.

On Monday 12 August 2019 I sent another email to TFB,making aware of the miscommunication & my request that we communicate via email henceforward. Till today I have not been advised about a solution to my problem……

PANASONIC S.A(CENTURY CITY) POOR SERVICE(WORSE THAN TAFELBERG FURNISHERS) To find a solution to my problem I thought I would call Panasonic directly……

On Thursday 15 August 2019 at 08h12 I called Panasonic Century City. Janine answered & said she would transfer me to the service department. Subsequently another female staff member answered, but the call was abruptly ended( not from my side).This abruptly ended call lasted 1m46s.

At 08h16 I called again. Janine answered, transferred me again to the female staff member who then transferred me to a gentleman called Amrit. I explained in detail my predicament to Amrit, but he said he would have to give me a call back in a few minutes. I requested him to please call me at 09h00 /09h15 as I was going to run an errand and would make myself available at the given time. This call lasted 6m16s. Unfortunately Mr. Amrit never called back till today……

I do not know what to call the above….. Poor service?. Ignorance? Lack of proper training?. Or maybe just a combination of all of these. That I will leave to the senior management of Tafelberg Furnishers & Panasonic S.A. to decide.All that I know is that this level of POOR service was not expected from a reputed dealer like Tafelberg Furnishers & more so Panasonic. I could have purchased the same TV or another brand from other dealers & received much much better service……Will NEVER purchase another product/item from Tafelberg Furnishers or any Panasonic branded item in future.

WAY FORWARD/SOLUTION

The TV was purchased as a gift for my family, but more than the defective item OR the lack of customer care it is the manner in which I was treated that will leave a lasting impression. That compels me to request that Tafelberg Furnishers please take the Panasonic TV back & refund my monies to my account as was paid.This is the only solution I will accept as I cannot digest mediocre service for high value items. I will also inform ebucks of my intention to return the Panasonic Washing Machine I purchased from them & delivered by Tafelberg Furnishers a few weeks back. Had I known Tafelberg Furnishers would be the supplier, I would never have purchased the washing machine.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity & integrity”…….

From a very disappointed customer…….