Very unhappy!!

I bought a kettle and an iron at the Alberton branch in October 2025, the iron was faulty and I took it back to the store. I was told they have to take it for repairs. Everytime I call or go to the store, I am told they haven't heard back from the repairs. It's January 2026, and still no word from them since 3 months ago. I STILL DONT HAVE AN IRON, and they refuse to give me my money back, how is that fair!? It's not my fault that their iron was faulty!!