Pathetic service!

We handed in a bracelet for repairs at Pandoras Loch Logan Waterfront Bloemfontein on 30 December 2025. We gave clear instructions that we should be called with a quote before repairs are done. I visited the store today (20 January 2026) to find out why no one has called us afyer so long. The staff are rude and not at all helpfull. They just said that they will call them. I asked them to do it now as I am not from Bloenfontein. Their answer is that they cant. Do they not have a phone or are they just caught in their ****?