What a disaster...

What a disaster. Never again.

We organised for assistance with our three older Boston Terriers before taking them for their annual vaccinations. After waiting approximately 25 minutes, someone eventually came to assist my wife.

Unfortunately, the staff member did not keep the leash secure, which resulted in one of our dogs getting loose and attacking another dog in the waiting area.

Following this, my wife was taken into a consulting room where she waited another 25 minutes for the vet to bring the injections. There was no apology for the delay or the earlier incident. The only comment made was: “We’ve seen worse than this.”

The only logical explanation is that the practice is severely overbooked and the staff are stretched too thin to manage the number of animals being brought in.

That is genuinely disappointing, especially considering the many positive reviews online. I have no doubt that the veterinarians themselves are competent, but the practice appears to be managed in a way that prioritises volume over proper care and attention.

When you take pets to a veterinary practice, you expect professionalism, proper handling of animals, and at the very least basic courtesy when things go wrong. Unfortunately, none of those expectations were met during this visit.