WG
Werner G
Active since Jul 2015
31
Reviews
0
Industries
Reviews
31 reviews1 month ago
What a disaster...
What a disaster. Never again. We organised for assistance with our three older Boston Terriers before taking them for their annual vaccinations. After waiting approximately 25 minutes, someone eventually came to assist my wife. Unfortunately, the staff member did not keep the leash secure, which resulted in one of our dogs getting loose and attacking another dog in the waiting area. Following this, my wife was taken into a consulting room where she waited another 25 minutes for the vet to bring the injections. There was no apology for the delay or the earlier incident. The only comment made was: “We’ve seen worse than this.” The only logical explanation is that the practice is severely overbooked and the staff are stretched too thin to manage the number of animals being brought in. That is genuinely disappointing, especially considering the many positive reviews online. I have no doubt that the veterinarians themselves are competent, but the practice appears to be managed in a way that prioritises volume over proper care and attention. When you take pets to a veterinary practice, you expect professionalism, proper handling of animals, and at the very least basic courtesy when things go wrong. Unfortunately, none of those expectations were met during this visit.
0 replies
6 months ago
Wow, just wow!
What an amazing experience! Ooba is by far one of the best service providers I've ever used in my life!
53 replies
15 months ago
Evetech Solutions running potential insurance ****
I bought an "unboxed" 32 inch monitor from these guys for +/- 40% less than a "new" monitor. The monitor arrived beautifully packed. As opened the box, I could see something seems off. There was no power supply in the box, but, hey at least.I paid much less for the monitor than what I would have. However, I took the screen out just to see it being completely shattered. I immediately sent them photos. Fast forward a week and I get an email saying there is nothing wrong with the packaging, it's not their problem, but for an additional R600 I can get a report I can submit to my insurer. These guys are running an insurance ****!!!! They defective stock and make their customers claim it from their insurers!
0 replies
34 months ago
Glam Cape Town ****?
Ordered a product and paid R600. A month later - nothing. Strongly suspect this to be a ****.
0 replies
40 months ago
RMB/FNB clearly not a fully fledged private banking solution
I am a RMB private client. Unfortunately, RMB onlt offers home loans through FNB. On the 31st of December the debit order for my home loan went off twice. This is already unacceptable. However, only the one amount showed on my loan account, so I thought - fraud. I immediately reported it as fraud l, juat to be informed tharnit must have beem a system issue. This is not why I'm paying a premium for a private banking experience.
132 replies
53 months ago
Decathlon doesn't even deserve 1 star
I ordered an item on the 29th of November and paid for it, expecting to receive confirmation of my order, but nothing. The order also failed to show in my order history. I started following-up via email. 5 emails and 5 days later, I reached out to them on Facebook. I finally got aome feedback. They had a system issue... 7 days after the order, and numerous emails and calls, the issue was finally resolved. 2 weeks after my initial query, and subsequent to the issue being resolved, I received the following email: "Dear customer Please beware due to the increase internally with Covid numbers in our company, we are unfortunately unable to respond to your calls or stock availability queries. We will be available again for these for when our team is running at optimal capacity. Please be so kind as to look at the stock availability on the website. If the item does not add to cart, the stock is not available. We will concentrate our efforts on responding to emails regarding invoice, refunds and exchange, order, order tracking queries. Regards Decathlon team" 1. It's almost been 2 years of lockdown, COVID-19 should not be an excuse for poor service delivery. 2. You had a system glitch, which I have confirmation of on email, so don't try to shift blame to the customer. I will NEVER EVER buy ANYTHING from you again. I will rather pay a premium at one of the big names and be sure that I will receive my order with a smile.
0 replies
55 months ago
Afrhost: Kwanele N to the rescue!
After having connection issues for almost 24 hours, I was put in contact with Kwanele N. I truly wish all all help desk operators could learn from this guy!
0 replies
55 months ago
Vumatel is the worst.
We have been sitting without fibre for more than 10hours. Altough Afrihost has been responding to messages, there is still no clear communication on what the issue is and by when it will be resolved. I pay a R1,000 a month for a service that repeatedly fails me.
0 replies
58 months ago
RMB/FNB by far the worst service that I've EVER received.
It's been a week since my last query/complaint. After submitting our home loan application on the 26th of June, we received initial approval last week Wednesday - more than 2 weeks of us chasing RMB/FNB. We have yet to receive final approval. I'm lost for words. This is by far the worst service that I have ever received in my life. Shame on you RMB/FNB. If this is how you are treating your private wealth clients, I don't even want to imagine how you treat your other clients.
53 replies
58 months ago
FNB - a fairytale journey with a horrorible ending
I've been banking with FNB since I can remember. My parents opened a savings account for me when I was 4 years old. As a teenager I started my own business of chopping firewood and selling it. I saved every cent I earned in my student account. With a FNB student loan, I eventually graduated from university. The nature of what I studied allowed me to open a young professional account at Investec, however, FNB has always been my bank. So whilst all my friends were opening Investec accounts, I opted for a current account with FNB. At 28 I qualified for a FNB Private Account. And this is where the story goes horribly wrong. After numerous issues, complaints and hours waiting on calls, I finally decided to move. A very tough decision. Luckily, a gentleman from RMB reached out to me. And what a guy to deal with! I want to emphasize the fact that my private banker is amazing. HOWEVER, when applying for a home loan recently, I had to deal with FNB again. It is as if we just picked-up where we left off. My wife and I submitted the loan application electronically. We didn't get any response for a week. We called, we emailed. Nothing. Finally my private banker stepped in and assisted. I have yet to receive any feedback from the consultant allocated to us and we are still, after 2 weeks, waiting for feedback re our application. I honestly don't understand why I am experiencing so many issues with such a respectable institution. I'm speechless.
53 replies
Review Distribution
5 Star
6 (19.35483870967742%)
4 Star
2 (6.451612903225806%)
3 Star
0 (0%)
2 Star
2 (6.451612903225806%)
1 Star
21 (67.74193548387096%)