Terrible service and shocking response

I received the most appalling service from Paper Packaging Place yesterday. I placed an order online on Tuesday evening,paid in full including the extra pay and clear fee and sent an email with proof of payment to the email address on your website (copied and pasted from your website). I then called your store on Wednesday morning to confirm my order and to make sure the order would be ready as my sister in law was collecting for me. The lady said she hasn’t received proof of payment. I said I did send through proof of payment to the email address on your website. She then said she would call me back. She never called back. My sister in law arrived at the store only to be told the order is not ready and that they have not received proof of payment. She had to wait for the order to be put together at your warehouse and then you insisted she email through proof of payment and would not let her go until you received the email. To top it all off, when we begin to make the boxes 8 out of 14 boxes are not the same as the ones I ordered online. I have never dealt with a business that has such a intransigent attitude. You are a very disorganized business. Your staff had no clue about my order even after all the effort and expense I went through as a customer to make sure the order would be correct and ready on time. Thankfully my customer was not fussy and accepted the boxes as is with the confectionery made by me. I will neither on a business capacity or personal capacity be supporting your business in the future. I then received a lame response from the owner to my google review which stated that they are not a retail store. So what the establishment is saying is that because they are not a retail store but sell products so in turn they should be excused for bad service and giving the customer the incorrect order. I posted this review on their Facebook page, they in turn blocked me from their page and then after my Mum posted the same review on their page, they blocked my Mum. I have never come across such pathetic, immature & disgusting behaviour and attitude from a business. You cannot take criticism which could in turn improve your business and further more you behave in such a manner to another business which is supporting you! Do you really think I’m going to waste my time and petrol to come to your disorganized business to correct an order you got wrong. I have photos of the incorrect boxes and a message from my clients accepting the mixed style of boxes.