PP
Paper Packaging Place
Claimed Business
PP
Paper Packaging Place
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#3Ranked In Construction & Hardware
-100 NPSUnlikely
Ranking
#3
in Construction & Hardware
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDZ
TP
RB
RETHA B
1 reviews | Active since Jan 2020
28 Nov 2022, 10:32
Always a winner going there
Wow wow wow always friendly staff and very helpful even when I don't know what I want... they always have the best solution for me... thank you for the great service FROM RGS CAKE AND BAKED GOODIES
Helpful (0)
|Replies (0)RB
RETHA B
1 reviews | Active since Jan 2020
28 Nov 2022, 10:32
Always a winner going there
Wow wow wow always friendly staff and very helpful even when I don't know what I want... they always have the best solution for me... thank you for the great service FROM RGS CAKE AND BAKED GOODIES
0
Replies (0)DP
RM
Rachel M
1 reviews | Active since Jan 2020
31 Jan 2022, 17:20
teach your people respect! Sies maan! Disgusting
Received the most horrible service from this place. Please teach your seniors/management to speak to people. No matter skin colour. (They treat white people better than black). Y’all must respect people in general, better yet- people supporting your business.
Helpful (0)
|Replies (0)RM
Rachel M
1 reviews | Active since Jan 2020
31 Jan 2022, 17:20
teach your people respect! Sies maan! Disgusting
Received the most horrible service from this place. Please teach your seniors/management to speak to people. No matter skin colour. (They treat white people better than black). Y’all must respect people in general, better yet- people supporting your business.
0
Replies (0)DZ
Dee-jay Zackey
1 reviews | Active since Jan 2020
4 May 2021, 16:54
Appalling service
Appalling service from the gentleman that assisted me. No interest, and always has excuses for his incompetence.
Helpful (0)
|Replies (0)DZ
Dee-jay Zackey
1 reviews | Active since Jan 2020
4 May 2021, 16:54
Appalling service
Appalling service from the gentleman that assisted me. No interest, and always has excuses for his incompetence.
0
Replies (0)KK
Kirti K
1 reviews | Active since Jan 2020
9 Nov 2018, 14:23
Terrible service and shocking response
I received the most appalling service from Paper Packaging Place yesterday. I placed an order online on Tuesday evening,paid in full including the extra pay and clear fee and sent an email with proof of payment to the email address on your website (copied and pasted from your website). I then called your store on Wednesday morning to confirm my order and to make sure the order would be ready as my sister in law was collecting for me. The lady said she hasn’t received proof of payment. I said I did send through proof of payment to the email address on your website. She then said she would call me back. She never called back. My sister in law arrived at the store only to be told the order is not ready and that they have not received proof of payment. She had to wait for the order to be put together at your warehouse and then you insisted she email through proof of payment and would not let her go until you received the email. To top it all off, when we begin to make the boxes 8 out of 14 boxes are not the same as the ones I ordered online. I have never dealt with a business that has such a intransigent attitude. You are a very disorganized business. Your staff had no clue about my order even after all the effort and expense I went through as a customer to make sure the order would be correct and ready on time. Thankfully my customer was not fussy and accepted the boxes as is with the confectionery made by me. I will neither on a business capacity or personal capacity be supporting your business in the future. I then received a lame response from the owner to my google review which stated that they are not a retail store. So what the establishment is saying is that because they are not a retail store but sell products so in turn they should be excused for bad service and giving the customer the incorrect order. I posted this review on their Facebook page, they in turn blocked me from their page and then after my Mum posted the same review on their page, they blocked my Mum. I have never come across such pathetic, immature & disgusting behaviour and attitude from a business. You cannot take criticism which could in turn improve your business and further more you behave in such a manner to another business which is supporting you! Do you really think I’m going to waste my time and petrol to come to your disorganized business to correct an order you got wrong. I have photos of the incorrect boxes and a message from my clients accepting the mixed style of boxes.
Helpful (0)
|Replies (0)KK
Kirti K
1 reviews | Active since Jan 2020
9 Nov 2018, 14:23
Terrible service and shocking response
I received the most appalling service from Paper Packaging Place yesterday. I placed an order online on Tuesday evening,paid in full including the extra pay and clear fee and sent an email with proof of payment to the email address on your website (copied and pasted from your website). I then called your store on Wednesday morning to confirm my order and to make sure the order would be ready as my sister in law was collecting for me. The lady said she hasn’t received proof of payment. I said I did send through proof of payment to the email address on your website. She then said she would call me back. She never called back. My sister in law arrived at the store only to be told the order is not ready and that they have not received proof of payment. She had to wait for the order to be put together at your warehouse and then you insisted she email through proof of payment and would not let her go until you received the email. To top it all off, when we begin to make the boxes 8 out of 14 boxes are not the same as the ones I ordered online. I have never dealt with a business that has such a intransigent attitude. You are a very disorganized business. Your staff had no clue about my order even after all the effort and expense I went through as a customer to make sure the order would be correct and ready on time. Thankfully my customer was not fussy and accepted the boxes as is with the confectionery made by me. I will neither on a business capacity or personal capacity be supporting your business in the future. I then received a lame response from the owner to my google review which stated that they are not a retail store. So what the establishment is saying is that because they are not a retail store but sell products so in turn they should be excused for bad service and giving the customer the incorrect order. I posted this review on their Facebook page, they in turn blocked me from their page and then after my Mum posted the same review on their page, they blocked my Mum. I have never come across such pathetic, immature & disgusting behaviour and attitude from a business. You cannot take criticism which could in turn improve your business and further more you behave in such a manner to another business which is supporting you! Do you really think I’m going to waste my time and petrol to come to your disorganized business to correct an order you got wrong. I have photos of the incorrect boxes and a message from my clients accepting the mixed style of boxes.
0
Replies (0)SV
Sameera V
1 reviews | Active since Jan 2020
19 Oct 2017, 09:28
Delivery Issue and Rudeness
I ordered for goods and paid the same day. I bank with the same bank as PPP and my payment would've therefore reflected immediately. There was an error on my banks side and a proof of payment was not sent to me as requested. I in the interim sent through an extract of my bank statement to confirm that payment has been made. The sales person only contacted me 24 hours later to confirm that she was checking with a Cape Town supplier for the stock. This supplier did not have what I ordered and due to this delay, I would have to wait even longer to receive my order. I spoke to Gavin who was very abrupt and then handed the phone to the owner Samantha who answered with a rude "Who am I speaking to again?" I cut the call on hearing this. I refuse to be disrespected like this. I am not at all impressed by the service and interest in assisting customers. Don't tell me about sticking to rules Gavin! Where are your customer service ethics? The instruction fro dispatch should've been given yesterday, not 24 hours later! That is not your policy - to check with other suppliers first. You charged me a delivery fee from JHB-CPT, why are you then diverting this to a CPT branch???
Helpful (0)
|Replies (0)SV
Sameera V
1 reviews | Active since Jan 2020
19 Oct 2017, 09:28
Delivery Issue and Rudeness
I ordered for goods and paid the same day. I bank with the same bank as PPP and my payment would've therefore reflected immediately. There was an error on my banks side and a proof of payment was not sent to me as requested. I in the interim sent through an extract of my bank statement to confirm that payment has been made. The sales person only contacted me 24 hours later to confirm that she was checking with a Cape Town supplier for the stock. This supplier did not have what I ordered and due to this delay, I would have to wait even longer to receive my order. I spoke to Gavin who was very abrupt and then handed the phone to the owner Samantha who answered with a rude "Who am I speaking to again?" I cut the call on hearing this. I refuse to be disrespected like this. I am not at all impressed by the service and interest in assisting customers. Don't tell me about sticking to rules Gavin! Where are your customer service ethics? The instruction fro dispatch should've been given yesterday, not 24 hours later! That is not your policy - to check with other suppliers first. You charged me a delivery fee from JHB-CPT, why are you then diverting this to a CPT branch???
0
Replies (0)