SV
Sameera V
Active since Sep 2011
23
Reviews
0
Industries
Reviews
23 reviews8 months ago
Seamless Claims and Exceptional Support!
I recently had an accident and submitted my claim through the Naked Insurance app. The process was incredibly simple and efficient, within no time, their team was in touch to guide me through everything. Neo Kobe handled my case promptly and ensured my car was repaired without any hassle. The service was absolutely amazing, and I truly appreciate their professionalism and support during a stressful time. Highly recommended! THANK YOU NEO!
53 replies
13 months ago
Lack of Interest in issue resolution!
Good day, I have spent close to 2 hours on calls trying to resolve and this is beyond FRUSTRATING. Context: I purchased a new online contract with you yesterday. This process included a debi check approval.I approved the mandate via my banking app yesterday. This morning, I received a call from your Order Confirmations team stating that the mandate was still showing as "pending" on your end. The agent submitted a second mandate which was automatically rejected by my bank due to an exact mandate already being in place. After speaking to 5 of your consultants, none of whom were able to assist, I was eventually directed to my bank. Netisha: 08:09am Netisha: 10:30am Jimmy: 10:42am Bronwyn: 10:59am Lungelwa: 11:45am Customer Service: I need assurance on a resolution please as none of your agents were willing to provide any further form of assistance. I had to verify myself 5 times in the process of being transferred between departments on top of this and had to go through the trouble of reaching out to my bank when this is obviously not an issue on their end. Eventually, the 5th person I spoke to said they would refer this to the After Sales Team who would give me a call with no clear indication of who would be contacting me and when. This never happened. I requested an escalation as well as an email address to submit the mandate confirmations provided by my bank but was told that "I cannot provide an email address". The lack of understanding that there is a fundamental issue requiring further investigation is appalling. You cannot expect to retain a sale when an obvious issue is identified and no one is willing to do anything about it. Resolution Required: Please see my Active Mandate as well as the second rejected mandate confirmation, from my bank. The situation requires your urgent intervention as my order will be cancelled if this is not rectified asap and I am not prepared to go through this mess of a process again. I require confirmation that my order is complete with no further issues noted.
159 replies
29 months ago
Woolworths Dash - A complete **** SHOW!
Woolworths Dash for the third time taken my money and not delivered my goods. The DASH service is disgusting. I have experienced at least 3 instances where my delivery was scheduled and I did not receive my order. For context, I live next to the mall (I am 600m away from the Woolies) but work from home and long hours and rely on the convenience of online deliveries. o1146995829 – I spent 3 hours and made 2 trips to the store to look for my order. The excuse, only after I had gone to the store for the second time was that there were no available drivers. This despite the fact that I am within walking distance and other retailers deliver to me by foot. I had to fetch my order and Woolies only refunded the delivery fee after my protest, not even taking into account the inconvenience caused, the amount of time and cost of phone calls made to them and the disgusting service and experience. o1170871482 – I placed the order and 5 hours after the delivery time expired, I called in and was told that roads were closed due to a race and my order could not be delivered. No notification, no effort. Despite the fact that I was within 600m of the Woolworths with no closed road preventing delivery. Based on my previous experience, I cancelled my order. No acknowledgement or apology from Woolworths o1203482424 – My order was scheduled to be delivered between 9-10am. At 9:20am, I checked my app and noticed that my order status had changed to “delivered”. As I had not received my order, I called in. The agent insisted that I was contacted at 9am and did not answer. She advised that she listened to the call. Upon conversing further, we discovered that the incorrect phone number had been used (it was off by 1 number). I sent screenshots (time stamped) to show that my account profile had the correct number. Despite this, by 2pm, this was still not resolved. At 4pm – I received a very abrupt email indicating that my number was not updated correctly by myself upon checkout. I again, sent through screenshots – the Woolworths app does not request/indicate any contact number on checkout. This has been an exhausting experience and I am deleting this app! There is no accountability, no customer care and absolutely no consideration for what they put customers through! The employees are not well-trained and provide conflicting sets of information, they lack initiative in applying appropriate resolutions to customer queries and the challenges that their inadequacies have imposed on the customer.
0 replies
29 months ago
Woolworths Dash a complete **** show!
Woolworths Dash for the third time taken my money and not delivered my goods. The DASH service is disgusting. I have experienced at least 3 instances where my delivery was scheduled and I did not receive my order. For context, I live next to the mall (I am 600m away from the Woolies) but work from home and long hours and rely on the convenience of online deliveries. o1146995829 – I spent 3 hours and made 2 trips to the store to look for my order. The excuse, only after I had gone to the store for the second time was that there were no available drivers. This despite the fact that I am within walking distance and other retailers deliver to me by foot. I had to fetch my order and Woolies only demanded the delivery fee after my protest, not even taking into account the inconvenience caused, the amount of time and cost of phone calls made to them and the disgusting service and experience. o1170871482 – I placed the order and 5 hours after the delivery time expired, I called in and was told that roads were closed due to a race and my order could not be delivered. No notification, no effort. Despite the fact that I was within 600m of the Woolworths with no closed road preventing delivery. Based on my previous experience, I cancelled my order. No acknowledgement or apology from Woolworths. o1203482424 – My order was scheduled to be delivered between 9-10am. At 9:20am, I checked my app and noticed that my order status had changed to “delivered”. As I had not received my order, I called in. The agent insisted that I was contacted at 9am and did not answer. She advised that she listened to the call. Upon conversing further, we discovered that the incorrect phone number had been used (it was off by 1 number). I sent screenshots (time stamped) to show that my account profile had the correct number. Despite this, by 2pm, this was still not resolved. At 4pm – I received a very abrupt email indicating that my number was not updated correctly by myself upon checkout. I again, sent through screenshots – the Woolworths app does not request/indicate any contact number on checkout. This has been an exhausting experience and I am deleting this app! There is no accountability, no customer care and absolutely no consideration for what they put customers through! The employees are not well-trained and provide conflicting sets of information, they lack initiative in applying appropriate resolutions to customer queries and the challenges that their inadequacies have imposed on the customer.
0 replies
39 months ago
Paying for no internet for over a month!
Vox Telecom continues to debit account even though they are not providing me with any internet. I have been trying to resolve this for over a month. I was referred from the Cancellations team to the Accounts team and back to the Helpdesk. They keep passing the buck and no one is willing to assist. They have a "not my problem" approach. Please cancel my account immediately and refund for funds incorrectly deducted.
224 replies
49 months ago
Items deliberately lost so I have to pay more
I placed an order last week. My order indicated that it would be delivered yesterday (even though it had not yet been shipped). I did not receive any delivery notifications and waited the whole day. When I checked in the afternoon, my item status reflected as "return, failed delivery". I did not submit any return! I called in and advised that this would be escalated and I would be contacted before EOD, I was not. Called again this morning and was advised that they are still waiting to hear from warehousing. I also discovered that my items had apparently been "lost" and I would be credited and "if" they had stock of the same items from the same supplier, my order would be resent or else I would need to pay the difference and re-order. Now I see the dishonesty and manipulation used by Takealot. They have marked my item as out of stock but now have the same item on their website at a higher price. Which suppliers the items are sourced from is not my concern, I placed an order with Takealot and they have deliberately "lost" my order in order to exploit me and make me pay more. My order as originally placed should be delivered to me promptly without further excuses by Takealot.
0 replies
53 months ago
Builders STOLE my money
If I could rate you in minus stars, I would. I placed an online order, YOU were out of stock. YOU cancelled my order. I am still waiting for my refund 9 days later. I have made calls to the Florida Glen store (which is where the order should've been sourced), spoken to 3 of your call centre agents, who each assured me that I would be assisted and "****" - have not heard from them. I have sent emails as well as a confirmation of banking details but still nothing. I eventually called back at the Florida Glen store and instead of being assisted by the manager Derek who had dealt with the out of stock situation, I received a call from Sibusiso because Derek was busy. He was rude, kept interrupting me while I was trying to give him context and eventually resorted to saying "there's nothing I can do, you must go in to a store and maybe they can assist you." I called back immediately after Sibusiso dropped the call on me and was told that Derek had gone home. The unprofessionalism of this store is unbelievable! I received a call subsequently from Sipho who is familiar with the matter, he said he would contact me on Friday but I have not heard anything. I received a call from Jody on Friday saying he had referred this to the finance team and I would receive my funds within 3-10 working days. Builders Warehouse has majorly inconvenienced me. What's the point of having an online portal if you are ill-equipped and have inefficient staff and processes in place. My refund is long overdue. My payment was made immediately, however, it is reaching a 3 week mark and I have still not received my money. REFUND MY MONEY, this is an act of THEFT!
0 replies
57 months ago
Cannot access internet on data sim for 3 months!
I am using a pocket router and downgraded my contract in May. I have not been able to connect to the internet since! I have been calling without receiving a resolution. You have more time to go through security questions than actually resolving my query. I have reset and rebooted my device, my device says Connection is excellent and all bars are green, however, when I access the internet it says "Cannot connect, please check your network settings". I cannot even log on to the 192.168.8.1 reset page. My device and sim are both in excellent condition and I experience the same issue when placing the sim in another device. You can view my data usage, I am paying for something that I cannot access! I have been calling and am unable to go instore due to my working hours. I demand to be refunded for all the months that I have paid without service and that this issue be resolved immediately. Please contact me on the number provided, NOT my data sim number!
424 replies
58 months ago
Too long and incorrect order
Order #90267269 | Underwear Storage Organiser 6 piece GREY I ordered and paid on the 8th July. Received my order today - 12 working days later. Firstly, I'm annoyed that I have had to wait this long. Now, I see that I have been sent the wrong colour - BLACK. Please correct this asap. I am highly frustrated by this. I AM NOT PREPARED TO WAIT ANOTHER TWO WEEKS TO RECEIVE THE CORRECT ITEM!
0 replies
59 months ago
ZERO Customer service on Settlement. One client that is not coming back!
I called on Monday (7th June) and requested a settlement amount. It was provided and I was told that this would be sent via email and include the payment details. To date, I have not received this email. I have been calling multiple times each day since and am being told that their system is down! I do not understand, how such a large organisation can have their systems down for 4 days! Today, I have made over 20calls, holding on and listening to voice prompts for over 20mins. No one is responding to my emails. My account is incurring additional interest and I fear that they may debit my account soon if I am not provided with the relevant settlement information. Please assist me as no one I have spoken to has been able to do anything.
318 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (34.78260869565217%)
1 Star
12 (52.17391304347826%)