Sadly no Resolution 35 days later

I have 2 separate packages - both Max Unlimited 10 - I should get up to 10mbps download speeds per site, and in past it was stable at around 8mbps. 6 Mar - I email advising my average speed is down between 1.5 to 1.6mbps. A* responds asking what times it is slow. I advise ALL the time. No word back from Paratus. 10 Mar I ask again. No response. 11 Mar I ask again. A* answers that he is speaking to network team. Then made a change which see made it even slower. No response after I tell him. 12 Mar I get a one liner asking me if I can get into my bank and other apps. I advise it is still too slow and everything times out. 13 Mar - nothing from Paratus. I ask again. L* asks S* to check. S* advises me that my speeds are “well within the contracted speeds of a Broad Band Fair Share Service”. I questioned this Fair Service but get no response. 14 Mar I ask again. I get reply that both dishes are unaligned. I question this because sometimes I get full speeds, other times there’s nothing. I asked questions - no reply.. On BOTH dishes!?! Today is 10 Apr - 35 days later. No resolution. Still paying for 2x 10mbps package and only getting an average of 0.7mbps service on both.