Paratus SA
1.4|26 reviews
Responds in 37 hours 39 min
DT
Dirk T
1 reviews | Active since Member
06 Mar 2025, 11:13
Useless internet from Paratus
We live very far from any big town or major center, so internet options are very limited. We have been using this company for more than a year now and since day one we have been struggling with them. We pay quite a bit of money every month for 10mbs but most of the time we are lucky if we get even half that speed, some days we have to be happy with a third of that speed. Just about every day I have to reset the system just to be able to get online. It is so bad that I can't even link 2 security cameras to the wifi. What makes it worse is that we operate a small lodge and regularly have to try and explain to clients why the internet is not working. Every time I contact them, I have to waste hours of my time with them on the phone, answering the same questions and running the same tests and it's always the same excuses, but no matter how many times I ask, they refuse to arrange for a technician to come to me and properly check the system. They would rather try and convince you to double your speed package (at double the price of course), which my neighbors did and they are now having even more problems. They simply don't care about their customers, especially out here because they know we don't really have any choice.
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Replies (53)Paratus SA's replyOfficial
11 Mar 2025, 06:56Good Day Dirk, Thank you for taking the time to share your experience with us. We understand how frustrating it must be to face ongoing connectivity challenges, especially when reliable internet is essential for running your lodge. Please rest assured that your concerns were immediately escalated to our Operations Manager, who assigned a technician to investigate and assist with resolving any issues you may be facing. Our team has been attempting to contact you to provide further support, but unfortunately, we have not yet received a response. We truly value your business and are committed to finding a solution. Should you still be experiencing any difficulties, please don’t hesitate to reach out to our NSC Department, which is available 24/7, 365 days a year, to assist you - nsc.za@paratus.africa We look forward to hearing from you and resolving this matter as quickly as possible.
Best regards,
Paratus SA's reply11 Mar 2025, 06:56
Official
Good Day Dirk, Thank you for taking the time to share your experience with us. We understand how frustrating it must be to face ongoing connectivity challenges, especially when reliable internet is essential for running your lodge. Please rest assured that your concerns were immediately escalated to our Operations Manager, who assigned a technician to investigate and assist with resolving any issues you may be facing. Our team has been attempting to contact you to provide further support, but unfortunately, we have not yet received a response. We truly value your business and are committed to finding a solution. Should you still be experiencing any difficulties, please don’t hesitate to reach out to our NSC Department, which is available 24/7, 365 days a year, to assist you - nsc.za@paratus.africa We look forward to hearing from you and resolving this matter as quickly as possible.
Best regards,