Poor service

Parcel Factor is useless. When i enter my tracking number to track my parcel, it shows that my product was returned, because they were unable to reach me at the residence. There is no phone call or email address where I can reach them. They also do not phone me at all to confirm the delivery. PAK75651744173, this is my tracking number. I know they are based in Kempton Park, but the contact number doesn't work.