Ram hand to hand couriers should not be used

This rating is given to said business because they are utilizing the services of Ram hand to hand Courier services in Durban. Its become apparent,as I've had to be in contact with Ram on 2 separate occasions, that they are being paid to deliver the package, they are lying about delivering and being unable to deliver but what industrial area or office is open after 6pm and then sending the package back to Parcel Ninja probably in hopes of the parcel being sent back to them for delivery and they get paid a second time. No one should be using this delivery service amd they need to be investigated. I appreciate customer services at Parcel Ninja for trying to assist me but this shouldn't have happened in the first place.