Pargo Pathetic Couriers

Pargo is the most unreliable courier service I ever encountered. I sent a parcel last week, it still shows that it was collected at my drop off point. When I called and queried this week, I was given some sob story and was told that it would go out the next day, and will be marked as urgent. I'm tracking it and it is still sitting at the Collection point. This is an item that is sent to a customer and will affect my business's reputation. Their customer service is abhorrent, as I was on the line for 10 minutes, only for them to cut my call. Don't ever use them. I have just lost a sale because of their incompetence