FM
Fay M
Active since Jun 2011
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Pargo Pathetic Couriers
Pargo is the most unreliable courier service I ever encountered. I sent a parcel last week, it still shows that it was collected at my drop off point. When I called and queried this week, I was given some sob story and was told that it would go out the next day, and will be marked as urgent. I'm tracking it and it is still sitting at the Collection point. This is an item that is sent to a customer and will affect my business's reputation. Their customer service is abhorrent, as I was on the line for 10 minutes, only for them to cut my call. Don't ever use them. I have just lost a sale because of their incompetence
0 replies
7 months ago
I am so grateful for Alfonso, he is truly going above and beyond the assistance I need
I am so grateful for Alfonso, he is truly going above and beyond the assistance I need. As an overthinker, he manages to talk me down out of my stressed state of mind. He is truly an asset, and I would recommend anyone to deal with him as a consultant
0 replies
7 months ago
Blanche
Blanche is an absolute gem. She knows exactly how to put your mind at ease. She's calms a person and lifts your spirit to get you out of that slump during difficult times. I appreciate that she follows up on me regularly, and assures me that everything will be okay.
0 replies
7 months ago
Blanche is an amazing person that follows up regularly, and gives me peace of mind that I'm in good hands
Blanche is an amazing person that follows up regularly, and gives me peace of mind that I'm in good hands. She's professional but has that touch that just makes you feel like family
0 replies
8 months ago
Blanche -Gokd leaf financial services Pty Ltd
Being in financial difficulty is not easy and it's very daunting. Blanche from Gold Leaf has been assisting me and encouraging me to have a positive outlook because financial strain is extremely emotionally draining. Her advice and support when I need anything, as well as her regular follow up to check whether everything is okay, is very comforting. Im fortunate to have Blanche as my go to person, I always feel better after speaking to her
0 replies
9 months ago
Service received from Alfonso at Gold Leaf
I'm very impresses by the service I'm receiving. The continous feedback and communication from Alfonso is really helpful. It's great to know that he goes the extra mile by keeping in contact and checking up to see if there are any problems.
0 replies
9 months ago
Rage Stores aka EN-RAGED
A more apt name for them should be EN-Raged. Someone committed identity ***** on my daughter's name and ID, opening up an account in KZN, while we live in Gauteng. Now last time I checked, you need to be verified and a Credit check needs to be done to open an account. Clearly, someone's eyesight must have been off, because there was no way that a physical ID card could have been presented with her face and the person might just be that lookalike that completely looks like her. She was completely unaware of this, until her bank account reflected an overdue balance - I don't exactly know how, but I think Rage links their credit accounts to the bank account. She has queried this at a local store, the ever so unfriendly and unhelpful lady that was there first had a nice chat with her colleague before she decided to attend to my daughter. My daughter was told to contact the ***** department, which she did.. now we're waiting with bated breath for the last two weeks to get feedback from their ***** department. So with tears in my baby blue eyes.. please explain to me in simple terms, HOW has this not been resolved? In addition, is it not their duty according to the NCR Act to follow due diligence when granting credit? So where in your system are you failing, and your auditors are not picking up on the ***** that happens? Their terms and conditions which I found on their website states: Rage will send monthly statements via SMS to cardholders. The SMS will indicate the total balance owing on the account, the payment required and the due date for payment. Non-receipt of the SMS will not be caused to withhold payment. Monthly statements are available online at myrage.co.za. So which number are you sending sms's to? And if an account is overdue, wouldn't you call the person??? Rather disappointing considering they should be fully aware of the Code of Good Practices as per the CPA act, as well as the NCR Act.. Any answers... ***** department...????
0 replies
9 months ago
Superb service by Alfonso
The assistance and service I received has been tremendous. Alfonso has walked me through the process and is always available when I'm in need of advice or assistance. His calm demeanor whenever I call, really puts my mind at ease. His follow up calls to check on how I'm doing is much appreciated, it gives one a sense of calm and trust. It's rare to find service like this anywhere, I truly appreciate the level at which he goes about assuring me when my mind goes at a hundred miles per hour.
0 replies
10 months ago
Voda-"NOT-Care
Unfortunately there is no zero starts, so I am forced to choose 1. There should actually be negative scores as well. Anyway, not the point. My phone was ****** in a smash and grab incident. I went through the whole inconvenient experience of calling Vodacom and asking them to block my phone, which the wonderful call centre staff assured me was done.. my naivety clearly got the better of me, as I I discovered that the phone was never blocked. Kudos to Vodacom for their competency Well, "fortunately" I added insurance to my contract. Somehow - perhaps lost in translation, an excess was never mentioned, only that my Sim had to be in the device should something happen to the device. By the way, I'm still waiting for the recording of that conversation.. major surprise. Then the cherry on top of the cake.. I went to the Vodacom store at Mall of the South.. I do admit that I was probably a bit late as I arrived at 17h45 and their ***** department closed at 18h00... my bad. I left my details with them and got a call the following morning to say that the system is still offline. I did tell the consultant that I had just spoken to the ***** department myself, and there was never any mention of systems being offline. So to my surprise, I was told I have to pay an excess, the phone I have is no longer in stock - didn't know the A54 5G's were discontinued - another surprise because I see that it's still sold online... And then I was given 2 options.. take a phone with a higher retails value, the excess being approx R1,4k and the "upgrade to a new phone" was approx R600. So i have to pay R2k to get a replacement.. didn't know that happens, penalised because the "no longer have that phone in stock". Oh wait.. the real surprise was that my phone device name on their system was still the old device, not a Samsung A54 5G.. Heck man, at this point in time I should have realised I'm just being plain stupid.. but no, I still gave them the benefit of the doubt. The consultant was so kind, he used MY DAUGHTER'S phone to make a 22 minute call to Vodacom. And somewhere in betwee, because we were there for quite a while, his words were "do you mind if I go pee" - verbatim. Vodacom, you really astound me.. I'm never speechless, but you clearly managed to accomplish it.
112 replies
13 months ago
Mweb... web of lies
Absolutely putrid service is an understatement. They have gone from being one of the better service providers to the absolute worst I have come across. I guess this is what happens when your cluent database increases abd you no longer give a toss about cystomer satisfaction. Somehow when I changed addresses, my fibre has been switched to a prepaid line with Openserve. Imagine my surprise when the one minute I'm sitting with Wifi, and the next, zero... After hanging on the line until Thy Kingdom Come, I get passed from one division to the other, to be told that there's an error when they did the change, and some wise person incorrectly captured the request... but don't worry, it's being escalated.... famous last words. The same thing happens again a week later because I assume that this should be sorted out within a week, well guess what, I'm not sure which wise one didn't update it again... but I'm sure it was "escalated". Much to my surprise, after I called them during the course of the week to confirm that the change will be made - you know, just so that I don't have this Oops-surprise!!! effect, I was assured that no, it won't happen, and the amounts that I had to spend on prepaid will be reimbursed to me... Well man... I believe in miracles because guess what... it happened again... that darn system was miraculously invaded by a gremlin to sabotage the diligent handiwork of the person who "escalated" the problem and supposedly fixed it. Utterly disappointing. Can someone please pay attention, I don't have the time or energy to sit on a 31 minute call to hear that it's been escalated, just to have the same outcome. Ever heard of the Consumer Protection Act that oversees the fairness and transparency regarding the procedures of services rendered to clients?
0 replies
Review Distribution
5 Star
7 (43.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
8 (50%)