Pargo service non existing - missing item/non delivery of goods

Ordered shoes online from Kingsmead on Sunday 7 Feb. Delivery to a Pargo pickup point ETA was Thursday 12 Feb. The parcel now seems to have gone missing due to ""wrong address" which is crazy as it is a pick up point from Pargo. 3 Tickets have been lodged Thursday, Friday, Saturday with no feedack from Pargo whatsoever. What is the use of logging tickets then ?! Absolutely shocking. My money is gone and no product in hand. This is theft ?