NB
Nicole B
Active since Sep 2015
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Pargo service non existing - missing item/non delivery of goods
Ordered shoes online from Kingsmead on Sunday 7 Feb. Delivery to a Pargo pickup point ETA was Thursday 12 Feb. The parcel now seems to have gone missing due to ""wrong address" which is crazy as it is a pick up point from Pargo. 3 Tickets have been lodged Thursday, Friday, Saturday with no feedack from Pargo whatsoever. What is the use of logging tickets then ?! Absolutely shocking. My money is gone and no product in hand. This is theft ?
0 replies
4 months ago
Terrible customer service & HIGH RISK ignorance by FNB
Recently received a new debit card as my old one expired. For some reason the new card allow all transactions without pin (payments, tapping). I was shocked. I requested 3 times in the banking app via the secure chat to have this seen to and amended to all and any transactions to request PIN. They have not done this, after 3 weeks. What a useless bank. I will now have to visit the actual branch to have this investigate. What a waste of time and high risk for me. Absolutely terrible.
53 replies
26 months ago
RSAWeb - stay away if you want the best deal
Initially I signed up with RSA Web at one location in 2019 and was satisfied with them from a supply point of view but they were pricey. Last year I reluctantly needed a second provider in another location and then signed up with them again at a promo of R 500pm for 25mbps as it was the best deal around and included free hardware. I would have been happy with a slower speed at a reduced price but nothing else was available that I trusted. 4 months later I am being advised that my rate will increase by 20% = an extra R 100 pm so my new total will be R 600 pm instead of R 500pm. However they are still signing up new clients at a promo rate of R 575 pm but increasing the promo rate I signed up for only 4 months ago at a much higher rate. How is this fair ? When contacting them to discuss this their bottom end Telesales just repeat their deals and excuses of Octotel increasing so they must charge their clients more (but they are not charging new clients more, only old existing ones). The worst is I cannot just discontinue using them as I will then have to pay for the hardware so the entire deal will be very expensive then and nothing like they advertised initially. DO NOT SIGN UP WITH RSAWeb !! Rather go with Afrihost or anyone else. Once signed up with RSAWeb you will have continued increases, absolute shocking.
0 replies
26 months ago
RSAWeb - stay away if you wants the best deal
I initially signed up with RSA Web at one location in 2019 and was satisfied with them from a supply point of view but they were pricey. Last year I reluctantly needed a second provider in another location and then signed up with them again at a promo of R 500pm for 25mbps as it was the best deal around. I would have been happy with a slower speed at a reduced price but nothing else was available that I trusted. 4 months later I am being advised that my rate will increase by 20% = an extra R 100 pm so my new total will be R 600 pm instead of R 500pm. However they are still signing up new clients at a promo rate of R 575 pm but increasing the promo rate I signed up for only 4 months ago at a much higher rate. How is this fair ? When contacting them to discuss this their bottom end Telesales just repeat their deals and excuses of Octotel increasing so they must charge their clients more (but they are not charging new clients more, only old existing ones). DO NOT SIGN UP WITH RSAWEB !! Rather go with Afrihost or anyone else. Once signed up with RSAWeb you will have continued increases, absolute shocking.
0 replies
35 months ago
Melco Conveyor Equipment letting their clients walk the extra mile
Melco have been "helping" us with repairing our lift in Blouberg/Cape Town that is out of service due to water/damp. Well about 5 weeks later our lift is still not operating, in a building with 9 floors. So we are still walking and climbing stairs, many weeks later, as we only have one lift in the building. Melco can be reached and is in touch but from delayed work due to "long weekends", to "trying to source parts" to "******* software", just so that we start from scratch again weeks later to actually dry out the lift - an absolute joke. So if you are looking for a service company for your lifts - please choose again. (reference: Mr Gobey, Cape Town area Or just go straight to the top : Mr Westerman in Johannesburg, Gauteng)
0 replies
36 months ago
Trafalager Property Management Pty Ltd
Trafalgar Property Management (represented by Lauren de Freitas) are our Sectional Title management company. The current instance relates to our lift being out of service for the past 8 days. We are a building with 10 floors and for the past 8 days we are just expected to walk. It is understandable that lifts sometimes can be out of order for a few days for repairs. But this issues is : 1. A recurring issue from last year. 2. No pressure or urgency seems to be given to the problem as Trafalgar are obviously not the people who have to walk stairs, for up to 10 floors. Trafalgar has handled this situation so poorly it is just beyond frustrating.
0 replies
40 months ago
Telkom rediculousness
The incompetence and indifference of Telkom and their staff is just astounding. All I want to have done is amend my ADSL package from a 20 GIG limited package to an unlimited package. In over 4 weeks it has been impossible to achieve. I actually have to run after them to remain a client in order to pay them money. No words. (Background: I have been a Telkom ADSL customer for close to 13 years. The last few months my ADSL package has gone up by about 30%. Since 30 November 2022 I have been trying to change/upgrade my ADSL package and have been unable to do so. I have been dealing with Telkom Table View branch, Cape Town, Western Cape, branch manager name: Nasief Kahaar.)
0 replies
41 months ago
Telkom adsl/wifi poor customer service
I have been a Telkom ADSL customer for close to 13 years. The last few months my ADSL package has gone up by about 30%. Since 30 November 2022 I have been trying to change/upgrade my ADSL package and have been unable to do so. I have been dealing with Telkom Table View branch, Cape Town, Western Cape, branch manager name: Nasief Kahaar.
0 replies
107 months ago
Poor service Discovery Health Refund - still waiting my refund for an error they made 2 months ago
<p>I cannot get anywhere with Discovery Health despite weeks of liaising with their call centre.</p> <p> </p> <p>Discovery Health deducted an amount from my MSA for a purchase at a JHB Pharmacy. I live in Cape Town and realised this was an error on their side. I notified them and requested for this money to be refunded to my MSA. They advised I had to fill in a claim form in order to be refunded. I did the paperwork as required and after 2 months of this happening have still not been refunded the said amount. Just endless emails and reference numbers but zero happening. It is a disgrace !</p> <p> </p> <p>People - please check your MSA regularly. Who knows what might all end up in Discovery Health's pocket due to people not checking this.</p> <p> </p>
112 replies
120 months ago
Nightmare service from MTN and still waiting and hoping for someone to assist
<p>I was on a business contract for about 10 years and converted to pay as you go around 24.05.2016. I am now trying to get my last 3 itemized billings from MTN in order to pay my account (I need the itemized billings due to extremely high bills). I have phoned them endless times on all sorts of numbers for the past week, sent them emails to different departments (business, customer care, pay as you go ....) but nobody can help me with my request in order to actually pay them their outstanding accounts. I get disconnected continuously or am advised to phone a different number for a zillionth time. I want to pay them but without my itemized billing it is impossible for me to pay the accounts. Pay as you go cant help me as the bills were on a business account. Customer care cannot help me as I need to speak to Business. I cannot get through to the Business centre at all or am then advised to phone a different number again. CRAZYYYYYYY.</p>
106 replies
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7 (63.63636363636363%)