Bad organization, no pick up

Utterly unreliable. The loading off to master jam started with the problems, you book for two with a 8 year old. No space , minor had to sit alone on the bus on one seT and me on another. Bus driver got lost, did not know were to drop off, no pick up afterwards, run aroundd in the dark with 8 year old. Then on the way back driver asks me direction to the drop of place. Staff , cannot understand there own directions. I do maps , and surveying for a living, so directions is my fortei. Never again.